Client Service Coordinator

Live and exemplify the Five Principles of Mars, Inc. within self and team. uf0b7 Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. uf0b7 Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients. uf0b7 Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health. uf0b7 Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. uf0b7 Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. uf0b7 Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. uf0b7 Conduct administrative functions as necessary. uf0b7 Other job duties as assigned. Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. uf0b7 Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills. uf0b7 Organizational ability u2013 Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. uf0b7 Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions. uf0b7 Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. uf0b7 Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. uf0b7 Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement. uf0b7 Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc Ability to work at a computer for long periods of time. uf0b7 Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.) uf0b7 Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings. uf0b7 Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently. uf0b7 The noise level in the work environment is moderately high. uf0b7 Requires sufficient ambulatory skills in order to perform duties while at hospital. uf0b7 Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds. uf0b7 Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment. uf0b7 Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Created: 2025-12-05