Assistant Project Coordinator

This Opportunity WSP is initiating a search for a full-time Assistant Project Coordinator, located near Brentwood, TN or Dallas, TX. WSP USA, Inc. serves as the third-party billing contractor for a local stormwater utility. As the third-party billing contractor, WSP maintains the storm water customer account databases and is responsible for invoicing and accounting of receipt of the storm water fees. Your Impact Database Maintenance + Update and maintain approximately 35 databases including tables, queries, and macros as needed, to ensure data accuracy and integrity. The databases are for reporting and QA/QC, special requests, creating bills and payments, reconciling and reviewing accounts. + Develop summary and trend reports to support billing accuracy, revenue tracking, and program performance Customer Service + Research and contact customers for calls as instructed by client + Research and answer customer calls and emails as needed + Record each call and email in appropriate database + Create billing and payment transactions as needed + Prepare and/or send excel spreadsheets, new invoices or copies of invoices to customers + Preparing letters to customers + Contact customers for payment reminder purposes. This includes locating current phone numbers. Client Relations + Build and maintain strong client and customer relationships through clear communication and follow-up + Communicate billing details, updates, and policy information accurately and effectively + Respond to client concerns promptly and works collaboratively to resolve issues Who You Are Required Qualifications + 0-2 years of experience in project coordination + Must have strong Microsoft Excel skills, including the ability to manage datasets, use formulas, and develop summary reports. + Proficiency in Microsoft Word required for document preparation, formatting, and editing. Preferred Qualifications + Experience with Microsoft Access for data entry and database management. The majority of the storm water data is stored in a Microsoft SQL Server with various Microsoft Access databases as connections to the data. Numerous queries designed for the utilization of the data are located in Access. #LI-SR1

Created: 2025-12-05