Media Service Technician

Job Description A leading company in the Public Safety space is seeking a sharp and driven Media Service Technician to support their redaction procedures. In this role, you'll be the direct point on contact on-site for Tucson Police Department playing a key role in supporting the redaction process and managing digital evidence for sharing. You will be looked upon as an expert in the use of their products to achieve timely production of redacted evidence and will work closely with multiple cross-functional teams to establish a high-functioning process and overcome challenges, to ensure technical quality of redactions. As someone that wears multiple hats, you will continually be focused on making your customer more efficient and more confident within their daily workflows. Day to Day: Work-onsite at the Mesa Police Department to support their public safety program Achieve proficiency in redaction process, including the interpretation of redaction guidelines Provide technical assistance to county precincts, troubleshoot devices and assist with product training Analyze data and create reports for agency leadership Manage all duties within the scope of product-specific role assignments Interpret policy and law to advise best practices to county leadership Provide feedback to continuously improve the client's public safety program and ensure customer satisfaction Participate in regular meetings with the embedded team, county representatives and external agencies Utilize strong communication and organizational skills to meet client objectives, customer expectations and complete tasks with regard to priority status We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements 1+ years experience criminal justice exposure (public safety/emergency medical/911 dispatch) Sharp personality and desire to grow with the company Proficient with Windows OS, mobile devices, and cloud-based solutions Bachelors Degree Experience with editing/redacting media previously Bilingual

Created: 2025-12-05