Associate Restaurant Manager

Job Details Job Location: 034949 - BLT Hickory - Bel Air, MD Position Type: Associate Restaurant Manager Salary Range: $17.00 - $21.00 Hourly Description Reports to: Restaurant General Manager Directly Supervises: AGMs / Shift Managers / Team Members Basic Purpose and Objectives of the Position The Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of operations in an individual restaurant. Focal points include: u2022 Driving excellence in customer service u2022 Maintaining company standards in product and facility specifications u2022 Supervising food handling procedures and operational processes u2022 Exercising basic, shift-to-shift financial control to meet the restaurant profit margin targets In addition, the ARM assumes full responsibility for specific financial controls, crew training assignments and the screening of prospective employees under the direction of the RGM. The ARM directly performs hands-on operational duties and on an on-going basis trains employee, responds to customer service needs and role models appropriate skills and behaviors in the restaurant. The candidate for ARM is someone that is considered promotable to RGM within a year and a half of assuming the ARM position. The candidate has demonstrated the leadership skills necessary to become an RGM with continued training and coaching. ARM's that do not show progress towards Individual Development Plan within the first year are subject to demotion or termination. Principle Accountabilities Customer Satisfaction/Product Quality u2022 Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards. u2022 Drives customer-focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards. u2022 Tracks, analyzes and resolves sources of customer complaints. u2022 Ensure that food safety standards are met. Financial u2022 Develops and drives restaurant annual operating plan. u2022 Analyzes sales, labor, inventory and other controllable accounts on a continual basis and takes corrective action to meet or achieve margin and sales growth targets. u2022 Trains and mentors subordinates on financial analyses and profitability tips for the restaurant. u2022 Develops store CAPEX requests and is the principle interface with all vendors. Operations u2022 Ensures that facilities and equipment are maintained to Company standards. u2022 Monitors inventory, food preparation and order fulfillment daily to ensure adherence to company standards u2022 Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals. u2022 Oversees development and revision of weekly management and crew schedules. Human Resources u2022 Directs all restaurant level HR activity including: u2022 Personal accountability for crew hiring decisions u2022 Learning Zone planning and execution u2022 Performance management u2022 Compensation u2022 Employee relations issues up to and including termination u2022 Provides hands-on training for management staff in advanced Learning Zone modules and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities. u2022 Develops and monitors staffing plans and directs crew sourcing activities. u2022 Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all company, state and federal workplace regulations. Success Measures u2022 Achievement of restaurant annual operating plan u2022 Margin improvement over previous year sales growth u2022 Weekly/Period restaurant performance in sales, labor, and COGS u2022 PRC results and DISSAT scores u2022 Learning Zone certification levels, crew turnover and staffing levels Benefits + Accrue PTO every pay period, enrolled in STD/LTD entitled to enroll in medical, dental, life, 401k. + Annual bonus potential $7280 to $9500. Qualifications Knowledge and Skill Requirements Delivers Excellence in Customer Service Is fully aware of customer needs and ensures that they receive quality products and service. Ensures work is to the correct standard. Possesses extremely high standards of product quality and speed with service and constantly monitors performance against those standards. Possesses a strong eye for detail and cleanliness. Presents a positive image through tidy and professional appearance of self and other employees. Interacts with customers in a highly effective and proactive manner. Consistently seeks to improve the customer experience. Demonstrates and emphasizes to others the importance of a winning customer experience. Uses customer feedback tools and techniques in making decisions and improving restaurant performance. Team Leadership Supervises others and efficiently coordinates their work. Delegates tasks to the most appropriate member of staff. Is able to remain in control in difficult situations. Provides clear direction and authority. Gets involved in a hands-on manner and leads by example. Is assertive. Communicates restaurant goals and a motivating vision; links individual performance to achieving restaurant goals. Demonstrates principled leadership and sound business ethics; stands up for what's right. Celebrates achievements; recognizes and rewards others; generates pride and commitment. Regularly coaches staff to drive performance against objectives; provides ongoing, constructive feedback. Demonstrates passion, enthusiasm and intensity in work; is a role model. Business Savvy Identifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction. Focuses the team on critical business issues; plans, organizes and delegates work for peak efficiency. Ensures understanding and use of available business tools by appropriate team members. Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation. Understands key business drivers and uses this knowledge to build sales and achieve margin targets. Team Development Identifies appropriate staff development needs and action plans and ensure time is available for crew development. Is tenacious in ensuring that all employees receive the opportunity to learn and demonstrate new skills. Transfers own knowledge to others by clearly demonstrating procedures, maintaining high standards and

Created: 2025-12-05