Service Desk Attendant

+ Area of Interest: Patient Services + FTE/Hours per pay period: .9 + Department: Rehab Administration + Shift: Monday, Tuesday, Thursday, Friday 9a-5p, Wednesday 10a-5p + Job ID: 175631 Overview Experience Specialist Rehab Services FTE: .9 FTE (Full-Time, 36 hours per pay period) Shift: M, T, Th, Fri 9am-5pm, Wed 10a-5p Experience Specialists reflect a commitment to UnityPoint Healthu2019s FOCUS values and play a vital role in the experience of our patients, families and visitors. As a central point of contact, they create meaningful first and lasting impressions and serve as a liaison between patients/families/visitors and members of the health care team to address questions, provide non-medical information and to simply help patients/families/visitors navigate their healthcare experience. Why UnityPoint Health? At UnityPoint Health, you matter. Weu2019re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage youu2019re in. Here are just a few: + Expect paid time off, parental leave, 401K matching and an employee recognition program . + Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. + Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family . With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities Customer Service u00b7 Smile and greet patients, families and visitors with a warm welcome, proactively communicate with patient which includes listening with empathy and intent to understand and provides patients and families opportunities to ask questions. u00b7 Answer telephone calls in a clear, courteous, caring, calm and professional manner. Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party. u00b7 Make, cancel and reschedule patient appointments maintaining appointment schedule according to office procedure. u00b7 Support all digital communication to patients (e.g. MyUnityPoint, text, etc.) with the highest level of service and professionalism, while remaining compliant with regulations and documented processes. u00b7 Gather, verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit on patient accounting system. u00b7 Collect payments, issue receipts and reconcile daily receivable activity to prepare for daily deposits. u00b7 Open and/or close the clinic following specified guidelines of individual clinic. u00b7 Collaborates with appropriate support services to ensure the environment is clean and welcoming. u00b7 Demonstrates effective and caring communication skills and telephone techniques and etiquette. Administrative/Clerical Support u00b7 Work independently and responsible for timely completion of assigned functions. u00b7 Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organizationu2019s intranet site. u00b7 Monitor environmental conditions in order to secure protected health information. u00b7 Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures. u00b7 Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations. u00b7 Balance team and individual responsibilities; be open and objective to otheru2019s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests. u00b7 Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office. Qualifications Education: High School or Vocational School graduate Experience: Previous medical office experience preferred. Previous experience with an electronic health record or medical office software preferred. Previous experience coding diagnoses and procedures with ICD09-CM and CPT preferred. Knowledge/Skills/Abilities: Ability to demonstrate strong customer service skills. Ability to effectively enter information into a variety of computer programs. Ability to understand and apply guidelines, policies and procedures. Ability to interact effectively with physicians, health care team members, individuals and members of their support systems. Writes, reads, comprehends and speaks fluent English Microsoft Office u2013 basic computer skills.

Created: 2025-12-05