Office / Clinic Mgr

+ Area of Interest: Management + FTE/Hours per pay period: 1.0 + Department: Internal Medicine- DQ + Shift: Monday-Friday 8:00AM-5:00PM + Job ID: 175146 Overview Clinic Supervisor - Experience Specialist/Receptionist Multi-Specialty/Call Center Monday-Friday 8:00AM-5:00PM Full Time Benefits The Clinic Supervisor is responsible for the coordination of day-to-day clinic operations in a medical office practice and monitors the activities of all office operations components to ensure the clinic meets its objectives. The Clinic Supervisor reports directly to Clinic Administrator or Senior Clinic Administrator and advises and seeks consent from the organizations leadership team to coordinate and manage the activities in the clinic. Why UnityPoint Health? At UnityPoint Health, you matter. Weu2019re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage youu2019re in. Here are just a few: + Expect paid time off, parental leave, 401K matching and an employee recognition program . + Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. + Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family . With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities Operations & Staff Management u2022 Coordinating day to day clinic operations and provide day to day support for staffing schedules of providers, nurses and PSRu2019s. Hiring and onboarding of appropriate staff. u2022 Responsible for hiring, evaluation and training development of assigned clinical and/or patient service representatives. u2022 Provide Leadership within the clinic setting in order to ensure effective, efficient office operations, optimizing performance and continually improving the quality of care in a vastly changing health care environment. u2022 Possess in-depth knowledge of and provide operational support for tasks and job functions performed in areas of responsibility, including protocols, processes, policies and procedures. u2022 First line decision maker with respect to employee relations situations; informing appropriate clinic administrator/senior clinic administrator of all employee situations and partnering with appropriate clinic administrator/senior clinic administrator on high level employee situations. u2022 Balance team and individual responsibilities; be open and objective to otheru2019s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests. u2022 Follow protocols and policies in decision making. u2022 Identify and resolve day-to-day issues related to position of oversight. u2022 Seek guidance from clinic administrator/senior clinic administrator as needed. u2022 Be aware of what is happening in the clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organizationu2019s intranet site. Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations. u2022 Create a culture of innovation, learning, teamwork and professional practice, consistent with the mission, vision and values of the organization. u2022 Maintain regular and consistent attendance at work. Patient Care/Patient Education u2022 Establishing effective mechanisms of communication with staff, providers and patients. Act as a liaison between providers/patients/leadership. u2022 Act as a liaison between physicians/providers/patients and the organizationu2019s leadership team to achieve effective communication and optimal operational processes. u2022 Take the leadership role in times of disaster to secure the safety of staff, patients, visitors, the facility and protected health information when possible. Clinical Excellence u2022 Accounts payable u2022 Support UnityPoint Clinic strategic initiatives as requested. u2022 Responsible for delegated accountability of department metrics. u2022 Manage controllable expenses as assigned. u2022 Provide information to support budgeting process as requested. u2022 Maintain compliance with CLIA, OSHA, Safety and Risk management guidelines. u2022 Maintain compliance with Personnel policies and procedures. u2022 Monitor all environmental conditions in order to secure protected health information. u2022 Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures. Qualifications Education u2022 Bacheloru2019s degree RN/LPN/CMA or combination of education and experience required. License(s)/Certification(s) u2022 Valid driveru2019s license when driving any vehicle for work-related reasons.

Created: 2025-12-05