Customer Service Call Center Operator (Per Diem)

Work whereevery momentmatters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticutu2019s most comprehensive healthcare network. St. Vincentu2019s Medical Center in Bridgeport has more than 3,200 employees. It includes a 473-bed community teaching hospital, a 76-bed inpatient psychiatric facility in Westport, a large multispecialty provider group, and special needs services for adults and children. St. Vincentu2019s is the first hospital in Fairfield County to be integrated into the Hartford HealthCare network, and is the systemu2019s second-largest hospital. Job Summary Reporting to the Manager of Customer Service Call Center, the Customer Service Call Center Operator works to provide quality customer service to the organizationu2019s telecommunication system users by routing call, assisting with announcement and drills and providing patient information following policies and procedures in place to protect privacy. This position updates and maintains schedules and logbooks for doctors, clinical staff and information tracking and ensures information is current and correct. This position also assists with language access requests for interpreters. u00b7 Address the telephone needs of staff, physicians and community population by managing all calls in a timely and customer friendly manner. u00b7 Answer and route all incoming calls to the correct location. Use paging systems as needed. u00b7 Assist with drills and announcements as requested by administration u00b7 Provide patient information utilizing the Epic system, following policies and procedures. u00b7 Assist with language access requests for interpreters. u00b7 Maintain and use knowledge of all code and emergency call procedures. Contact and communicate with emergency staff in a timely manner for all code and emergency calls. u00b7 Maintain monthly logbooks with accurate information. u00b7 Maintain on-call schedules, and ensure all daily schedule sheet information is correct. u00b7 Assist with programing paging units correctly. Repairing and replace pagers as needed u00b7 Ensure staff are receiving pages as necessary. Provide weekly test to ensure accuracy for code pagers. u00b7 HS Diploma/required/ u00b7 Customer service experience/required/ u00b7 Some College/preferred/ u00b7 Some technical experience with pagers/preferred/ u00b7 Multiple phone line and healthcare experience/preferred/ We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge u2013 helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment. Job: Customer Service Representative Organization: St. Vincent's Medical Center Title: Customer Service Call Center Operator (Per Diem) Location: Connecticut-Bridgeport-St Vincents Medical Center (10427) Requisition ID: 25165004

Created: 2025-12-05