Donated Good Associate - Cantrell

For both locations on Cantrell (The Ranch & Riverdale)The Donated Goods Associate supports store operations by assisting with the intake, processing, stocking, and sale of donated goods. This position ensures an Amazing Customer Experience (ACE) by providing friendly, efficient service at the register, in the donation area, and on the sales floor. This position will rotate across the donor door, processing, pricing, merchandising, and cashiering based on the day's demand. The position is performed with or without a reasonable accommodation.Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers, and management.Essential Duties and Responsibilities1. Provide excellent customer service by greeting donors and customers in a friendly, helpful manner consistent with Goodwill's ACE culture.2. Accurately process sales transactions at the register, including cash, credit, and other forms of payment, while following all cash-handling policies.3. Receive, unload, and sort donated goods; determine quality and usability of items based on Goodwill guidelines.4. Hang, tag, price, and stock donated merchandise efficiently to meet production and sales goals.5. Maintain the cleanliness and organization of the sales floor, donation area, stockroom, and restrooms.6. Regular attendance is required as outlined in Goodwill's attendance policy.7. Ensure compliance with all safety standards and loss prevention procedures.8. Assist customers in locating merchandise and answer questions regarding store policies and promotions.9. Support team members by flexing between cashier, production, and sales floor duties as needed.10. Participate in training and development to enhance skills and knowledge of Goodwill's mission and policies.11. May participate in new store building and renovation efforts as needed.12. Perform other related duties as assigned to meet daily production, safety, and customer goals.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.EducationNoneExperience0 to 6 months related experience and/or training.Management ExperienceNoneSkillsNoneRequired Certificates, Licenses, RegistrationsNonePreferred Certificates, Licenses, RegistrationsNoneAdditional InformationQualificationsu2022 High school diploma or GED preferred.u2022 Previous retail, cashier, or warehouse experience helpful but not required.u2022 Ability to provide excellent customer service in a fast-paced environment.u2022 Basic math and reading skills required.u2022 Must be able to follow directions, work independently, and as part of a team.u2022 Willingness to learn Goodwill standards for donations, pricing, and sales.u2022 Complete required training, HazMat awareness, and equipment certifications within 30 days of hire.u2022 Basic proficiency with POS, handheld scanners, barcode printers; willingness to learn AI-assisted item recognition/price suggestion tools as deployed.u2022 Dependable attendance.Physical and Work Environment Requirementsu2022 Ability to stand, walk, bend, stoop, and reach for extended periods.u2022 Frequently lift up to 25 lbs.; occasionally up to 50 lbs.; push/pull loaded Gaylords/carts up to ~150 lbs. with assistance/tools.u2022 Regular exposure to warehouse and retail environments with moderate noise and occasional outdoor conditions.ImpactThis role contributes directly to Goodwill's mission of Changing Lives Through Education, Training, and Employment by ensuring donated goods are processed efficiently and customers and donors receive excellent service.Job Levels -- Donated Goods Associateu2022 Level I: Must be certified and demonstrate proficiency in at least one duty area, succes fully complete the knowledge check quizzes, and meet production standards for two consecutive weeks. Duty areas include:Donor DoorCashierProcessorMerchandisingPriceru2022 Level II: Must be certified and demonstrate proficiency in at least three duty areas, successfully complete the knowledge check quizzes, cross-train others, =95% audit scores, and consistently meet production standards for 30 days.u2022 Level III: Must be certified and demonstrate proficiency in all five duty areas, successfully complete the knowledge check quizzes, and consistently meet or exceed production standards for 30 days. Level IIIs will be expected to mentor new hires, serve as a Safety Ambassador, identify e-commerce products, and become CPR certified.RHID: AR0024829

Created: 2025-12-05