Membership & Guest Rooms Coordinator (West Side YMCA)

Salary: $23.00 - $25.00 HourlyTo help fulfill our mission, we cultivate a culture of learning, leading, and collaboration to enhance community impact. Through our talented staff and u201cLEAPu201d career framework (Leadership, Empowerment, Accountability, Personal Growth), we are committed to a people-first approach that fosters trust, inclusion, growth, and development for all.The West Side YMCA is seeking a Membership & Guest Rooms Coordinator who will be responsible for ensuring quality in all areas within the Membership and Guest Rooms departments, including creating a positive member and guest experience, staffing, all administrative processes, including point-of-sale transactions, systems, and audit preparation. They will assist with the overall management of the West Side Yu2019s guest rooms, which includes coordination of group stays, housekeeping, check-ins, check-outs, luggage room, etc. The Membership & Guest Rooms Coordinator works with the Member Experience Director and Guest Rooms Director to provide leadership to both departments to achieve all goals.Key Responsibilities:Daily Responsibilities:- Conduct the daily audit of transactions that occurred on the previous day/s at the branch, including registrations, cancellations, and holds.- Handle guest booking, check-ins, and check-outs.- Handle in-person inquiries, calls, and emails from members and guests.- Review and enter daily reservations from various sources and enter requests in the HMS system. - Pay close attention to details; booking the correct room type and arrival/departure dates.- Confirm reservations to operators and online sites as required. - Represent as the Guest Rooms point person when the Guest Room Director is not available.Bi-weekly Responsibilities:- Run adult member renewal notice reports. Send out standard renewal notices for monthly memberships and annual invoices 6 weeks prior to the renewal date.- Assist the Member Experience Director with reviewing timecards in ADP eTime. - Serve as a Manager on Duty for the branch.Monthly Responsibilities:- Review aging reports (either sent by the Association Office or downloaded from AS400) and cancel memberships that are over 60 days past due.- Assist the Member Experience Director in preparing for membership staff meetings (agenda, minutes, etc.).- Prepare staff schedules for the Member Experience Directoru2019s approval.Continuing Responsibilities:- Assist the Member Experience Director and Guest Rooms Director in hiring, training, and developing staff.- Attend and participate in various branch and/or association events and meetings.- Update table files.- Handle purchasing and requisitions. Monitor and order supplies, forms, membership cards, staff uniforms, etc.- Schedule rentals and process payments.- Be highly proficient in and role model all aspects of the Membership Experience Representative position.General Responsibilities:- Attend and participate in required training sessions (De-Escalating Difficult Situations, AS400, HMS, etc.).- Take the initiative for personal and professional development by taking advantage of YMCA formal and informal opportunities.- Conduct yourself according to the Y values of caring, honesty, respect, and responsibility.Desired Skills & Experience:- Bacheloru2019s Degree or equivalent work experience required. Bacheloru2019s Degree in Business Administration preferred.- Minimum of three (3) years of experience working in a fast-paced administrative setting. Three (3) years of experience in a hospitality setting preferred.- Must be at least 21 years of age. - Computer literate.- Working knowledge of Microsoft Office Word and Excel.- Ability to work in a fast-paced environment.- Excellent interpersonal and organizational skills.- Strong written and oral communication skills.- Must be available to work afternoons and weekends.Benefits:The YMCA of Greater New York offers a variety of benefits to its staff members, including retirement benefits, medical benefits, paid time off, free YMCA membership, and more Benefit eligibility is determined by an individualu2019s employment status (i.e., full-time or part-time), tenure, and/or the number of hours scheduled to work. Click here for more information.How to Apply:If you would like to be a member of our dynamic team, please complete our online application and submit your ru00e9sumu00e9 and a thoughtful cover letter that explains your interest in the role and our organization.Minimum Salary: 23.00Maximum Salary: 25.00Salary Unit: Hourly

Created: 2025-12-05