Blood Bank Technical Specialist - Seattle

Job InformationNumberICIMS-2025-8905Job functionTechnical Service & SupportJob typeFull-timeLocationField - Washington - Seattle - Seattle, Washington United StatesCountryUnited StatesShift1stAbout the PositionIntroductionWerfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We're passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.Seattle Territory including WA, OR, and a bit of Northern CAOverviewWe are seeking a Blood Bank Technical Specialist to join our team of professionals at Werfen to cover (WA, OR, and Northern CA Territory). This person will support the implementation of specified product lines and deliver ongoing field support for instrumentation and reagents after installation and go-live. Secondary ownership of assigned customer targets within geographic territory. Achievement of annual instrument go-live and reagent sales objectives in all targeted Werfen markets. Lead the stages of the Sales Lifecycle associated with instrument go-live and customer complaint handling within assigned customer base. Provide training and technical support in the field for instrumentation, manual methods, and reagents. Leverage all relevant Werfen resources to supply Werfen customers with readily available advice, direction, and confidence on technical and business items that occur on an ongoing basis. Work collaboratively with the Blood Bank Business Manager to grow reagent sales, support instrument base and address ongoing customer needs. Build and manage customer relationships within assigned geography. Work in conjunction with the Werfen Technical and Field Services group on escalated customer product or technical problems. Prepare accurate CRM based territory business plans, go-live forecasts, and sales reports to achieve assigned sales quota and product mix objectives.If you meet our background requirements and are looking to grow your career with an innovative company that rewards hard work and success, this is the ideal opportunity for youThis position is not eligible for sponsorship for work authorization. Therefore, if you will require sponsorship from us for work authorization now or in the future, we cannot consider your application at this time.MLS/MLS- Blood Bank Technical Specialist - ASCP/NCA (Medical)ResponsibilitiesKey Accountabilities:Lead the addition of assays to drive reagent growth on automation platforms within assigned territory. Understand Werfen product positioning and benefits vs. competitor productsProvide technical presentations on Capture technology and Werfen automation process in tandem with Blood Bank Business Manager.Available for LEAN workflow consultations, Instrument evaluation and customer site audits as needed.Provide technical insights as a Subject Material Expert for both automation and reagent performance and integration.Understand and support Werfen products and product strategy relative to incorporating them in the laboratory workflow.Lead customer through instrument validation process to achieve at plan go-live timing. To provide assistance on items to i

Created: 2025-12-05