Principal Product Manager, Tech, Amazon Connect

DescriptionAs part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazonu2019s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customersu2019 businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazonu2019s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Amazon Connect is an innovative cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them. We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems while designing beautiful, simple user experiences. We are looking for a passionate, talented, and experienced Product Manager to join Amazon Connectu2019s Interactive AI team, responsible for the capabilities that help companies deliver agentic experiences at scale across all personas. You will play a crucial role in developing the next generation of generative AI infused agent, manager and end-customer experience capabilities, and have the opportunity to design and deliver high-scale, resilient systems while maintaining a constant customer focus. As a Product Manager on our team, you will drive strategic initiatives from conception through completion. You will work cross-functionally across teams to solve challenging problems using the latest technologies. You will make data-driven, customer-obsessed decisions and work with leadership across AWS to prioritize your programs. The position is a rare opportunity to join a fast-growing business and help shape the technology and product as we grow. You will play a crucial role in developing the next generation of AWS application services and have the opportunity to design and deliver high-scale, resilient systems while maintaining a constant customer focus. This team is a great fit for you if: You enjoy working with a fun team that prides itself on a great work environment with an inclusive group of people that are working together towards a common goal. You are sensitive to customer needs and interested in working on a service that will be used, directly and indirectly, by millions of customers and has a meaningful impact to their functions and interactions. Youu2019d like to be directly responsible for solving real customer problems. You are a passionate learner and are motivated to take on new challenges. You want to have fun; surround yourself with a highly talented pool of engineers that like to solve complex problems, but also enjoy work life balance. Learn more about Amazon Connect: Key job responsibilities Key job responsibilities u2022 Define creative, high quality, and clear product roadmaps based on customer and stakeholder needs, team strategy, and vision u2022 Develop detailed, crisp business requirements, and user stories that can be used to create product specifications and architecture for the capabilities offered u2022 Define target customer segment, engage, and onboard initial customers, and advocate on their behalf to define product vision iteratively u2022 Partner with Marketing and other AWS professional services teams to craft a go-to-market strategy to fuel the growth of customer base as well as product feature set u2022 Manage prioritization and trade-offs among needs of various customer and stakeholder groups, as well as, system performance and scalability. u2022 Create buy-in for product vision and roadmap both internally and across key partners u2022 Proactively identify and resolve issues that may impair the teamu2019s ability to meet strategic or technical goal. u2022 Drive executive communications and alignment on strategy and vision. A day in the life Our team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we arenu2019t focused on how many hours you spend at work or online. Instead, weu2019re happy to offer a flexible schedule so you can have a more productive and well-balanced lifeu2014both in and outside of work. Mentorship & Career Growth. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and weu2019re building an environment that celebrates knowledge sharing and mentorship. About the team ABOUT AWS: Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnu2019t followed a traditional path, or includes alternative experiences, donu2019t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the worldu2019s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating u2014 thatu2019s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, thereu2019s nothing we canu2019t achieve in the cloud. Inclusive Team Culture Here at AWS, itu2019s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth Weu2019re continuously raising our performance bar as we strive to become Earthu2019s Best Employer. Thatu2019s why youu2019ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Basic Qualifications- 7+ years of working as a Technical Product Manager experience - 5+ years of technical (software development, network development, IT, other related) experience - 5+ years leading AI product strategy - 5+ years experience in the customer experience industry or B2B SaaS - 5+ years experience with cloud technologyPreferred Qualifications- Sharp analytical abilities, proven design skills, and a track record of delivery - Strong communication skills for both a technical and business audience, with an emphasis on writing down ideas effectively - Understand customer needs and align them to a long-term product vision - Proven ability to influence a large organization effectively - Strong track record of shaping business strategy for technical products or services for large Enterprises or partners Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $163,000/year in our lowest geographic market up to $281,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Created: 2025-12-05