401k/S125 Service Associate I

Description We are looking for a dedicated 401k/S125 Service Associate I to join our team in Phoenix, AZ. In this role, you will provide exceptional customer service and support for Paychex products within the S125 Client Service Center. This is a long-term contract position where you will work closely with participants, clients, and plan administrators to ensure smooth operations and compliance with organizational policies and regulations. Responsibilities: u2022 Respond to inbound calls from participants, employees, and plan administrators, addressing inquiries efficiently and professionally. u2022 Educate clients and participants about S125 products, policies, and procedures to enhance understanding and ensure compliance. u2022 Resolve client and participant claims or complaints in a fair and timely manner while adhering to company guidelines. u2022 Escalate complex tasks or documentation to appropriate teams for further resolution. u2022 Build and maintain foundational knowledge of Paychex products and services to provide accurate information. u2022 Utilize software systems such as Salesforce and Adobe Flex to document interactions and manage data effectively. u2022 Perform data entry tasks with precision while maintaining organizational priorities. u2022 Organize and prioritize workload to ensure timely completion of tasks. u2022 Assist in photocopying, scanning, and managing documents to support administrative needs. u2022 Stay updated on relevant regulations, policies, and procedures to ensure compliance in client interactions. Requirements u2022 Proven experience in customer service, with a focus on handling inbound calls and resolving complaints. u2022 Familiarity with documentation processes and data entry in a detail-oriented environment. u2022 Ability to plan, prioritize, and organize tasks effectively to meet deadlines. u2022 Strong knowledge of policies, regulations, and procedures related to payroll services and insurance. u2022 Experience working with HRIS systems and software platforms such as Salesforce and Adobe Flex. u2022 Understanding of 401k and S125 product administration, including IRS guidelines. u2022 Excellent communication skills, both verbal and written, to interact with clients and participants. u2022 Proficiency in managing administrative tasks like photocopying and document scanning. TalentMatchu00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use (.

Created: 2025-12-05