Site Supervisor HIM

Job Description Location: Chicago, Illinois Business Unit: Rush Medical Center Hospital: Rush University Medical Center Department: RUH Health Information Mgmt Work Type: Full Time (Total FTE between 0.9 and 1.0) Shift: Shift 1 Work Schedule: 8 Hr (7:00:00 AM - 3:00:00 PM) Rush offers exceptional rewards and benefits learn more at our Rush benefits page ( Pay Range: $34.89 - $56.78 per hour Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rushu2019s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. Summary: The Site Supervisor, Health information Management (HIM) will lead on-site staff, promoting accuracy, security, and compliant medical records that meet accreditation, licensing, and reimbursement requirements and efficient operations. This leader oversees operations at a health information site office, improves efficiency, promotes a positive culture and the use of Epic automation and ancillary software solutions along with exemplifying the Rush mission, vision and values and act in accordance with Rush policies and procedures. Other information: Required Job Qualifications: u2022 Associate degree in health information technology, healthcare management, or other related fields or 10 years of industry experience in lieu of a degree u2022 Two years of supervisory experience u2022 Five years of health information management (HIM) experience u2022 Two years of customer service or patient facing professional experience u2022 Demonstrated ability to communicate clearly and effectively u2022 Proficient in Microsoft Office, Excel, PowerPoint, Teams, and Word skills u2022 Strong interpersonal skills necessary for communication and training of health information management concepts u2022 Ability to perform multiple tasks with excellent time management skills Preferred Job Qualifications: u2022 Epic Certified u2022 AHIMA or AAPC Certification (such as CCS, CCA, CPC, COC, CPMA, RHIT or RHIA) Physical Demands: Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Responsibilities: 1. Lead on-site staff members and act as a HIM operations resource for the teamu2019s work to ensure smooth departmental operations, medical records and health information management operations 2. Understand and keep patient sensitive information protected per all applicable federal, state, and local guidelines, including HIPAA (Health Information Portability and Accountability Act) for medical records processing and requests. 3. Triages and provides excellent patient and internal/external customer service (via phone, in-person, or by electronic means/MyChart) inquiries and on-time delivery of records to patients, payors, or approved outside entities 4. Collaborate with Epic D&IS teams and ancillary software vendors to optimize documentation workflows and ensure efficient operations. 5. Interact with and communicate with all levels of clinicians including physicians, residents, nurse practitioners, physician assistants, and others to ensure documentation completion according to the medical staff bylaws, including deficiencies. 6. Use critical thinking and customer service skills to ensure a positive experience for visitors 7. Check and troubleshoot document quality control issues to ensure a legible medical record while monitoring accuracy. 8. Oversee the maintenance of equipment necessary for departmental operations 9. Strategically assign work within the functional areas in scope and ensure cross-training occurs to expand organizational goals and personal growth of staff members. 10. Build relationships within the revenue cycle, compliance, ancillary departments, clinical areas, vendors, and consultants of the organization that serve as mutually beneficial partnerships to ensure revenue cycle goals are achieved 11. Keeps abreast of changing industry and regulatory requirements and communicates changes to impacted leaders, staff, and provides training 12. Identify trends and lead performance improvement efforts through multi-disciplinary teams to streamline processes, enhance automation, train staff, and promote accuracy 13. Engages in development and growth of self and the team 14. Collect, interpret, and communicate performance data using various tools and systems, while also using this data to make decisions on how to achieve performance 15. Responsible for orienting new team members (staff & temp), staffing, performance management and development of staff. Counsel and disciplines employees, when necessary, in accordance with department and/or organizational policies. Maintains staff schedules 16. Facilitate a positive culture that exemplifies growth-minded practices, leadership, and industry-best practices Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Position Site Supervisor HIM Location US:IL:Chicago Req ID 23318

Created: 2025-12-05