Director of Hotel Technology and Revenue

Additional Information Position starts in January 2026 Job Number 25192833 Job Category Information Technology Location Sheraton Dallas Hotel, 400 Olive Street, Dallas, Texas, United States, 75201VIEW ON MAP (Dallas Hotel, 400 Olive Street, Dallas, Texas, United States, 75201) Schedule Full Time Located Remotely? N Position Type Management Pay Range: $91,000 - $121,000 annually Bonus Eligible: Y JOB SUMMARY In addition to the functions of a property systems manager, the Director of property Technology manages a revenue-generating function in a large property or multiple properties with a shared infrastructure. Works with property management and Regional IR leadership to participate in the acquisition of technology services for guests through an understanding of the properties specific business/customer base (i.e., convention). Provides strategic leadership for IR services surrounding initiatives and projects and coordinates with regional IR leadership on systems/services to enhance services in a specific property. May have direct reports (property systems manager, property systems technicians) or direct work of on-site shared services staff. Verifies the daily execution of technology. Actively sells technology solutions to group and convention clients throughout the event planning and execution processes to achieve maximum technology sales. CANDIDATE PROFILE Education and Experience u2022 BS/BA or equivalent work experience. Additionally, 5-7 yearsu2019 experience in like position. u2022 System-related professional certifications preferred. u2022 Previous management experience and demonstrated matrix management skills u2022 Experienced in network hardware, desktop, peripherals, protocols, communications, operating systems and Marriott internal applications (MARSHA, PMS, NGS, SFA, etc.) CORE WORK ACTIVITIES Maintaining Technology Systems and Goals u2022 Assists to develop and establish technology solutions, strategies and procedures for the property. Manages the daily activities and performance of the Technology Solutions staff. u2022 Verifies the daily execution of technology solutions including but not limited to the: sales effort, execution and delivery processes, troubleshooting billing and collection processes and any improvement processes. u2022 Actively sells technology solutions to group and convention clients throughout the event planning and execution processes to achieve maximum technology sales. u2022 Assists in preparation and administration of the technology solutions budget. u2022 Develops the Strategic Technology Solutions Plan and Technology Solutions Marketing Plan. Promotes proper billing, collection, and up sale opportunities. Recommends best practices and solutions. Promotes active relationships with Sales and Conference services. Managing Projects and Policies u2022 Functions as on-site project manager who plans and manages both new systems and system upgrades for property site. u2022 Performs assessments of needs ensuring compliance with budget, standards. u2022 Determines priorities, schedules, plans and necessary resources to ensure completion of property projects on schedule and according to specification. u2022 Prepares project plans and monitors on-site. u2022 Coordinates multiple-vendor projects. u2022 Verifies compliance to technology-related vendor contracts. u2022 Responsible for property compliance with appropriate Marriott International Policy and Information Security Manual. Accountable to take action to address deficiencies. Determines solutions and implements per SOP. u2022 Provides timely, accurate, and detailed status reports as requested. Meeting Technology Needs u2022 Evaluates and makes recommendations regarding technology/asset life-cycles. Verifies that necessary property is properly equipped in terms of PCs, hardware, servers, etc. u2022 Foresees, identifies and resolves system(s) performance problems. u2022 Certifies software applications for use at property. u2022 Creates and verifies implementation of disaster recovery and business continuity plans as they relate to technology. u2022 Verifies propertyu2019s technology assets are secure and maintained in accordance with Marriott International policies and standards. u2022 Possesses advanced knowledge in the areas of data communications, desktop support, and servers/networks. Uses knowledge to solve 2nd level support issues and train/develop junior staff. u2022 Verifies availability of current documentation for cabling, network systems, and applications exist. u2022 Reviews networksu2019 performance and performs design/re-design as needed to meet property needs. u2022 Verifies that periodic inventories of applications and hardware are conducted. Forecasting and Complying with Financial Parameters u2022 Analyzes, communicates and implements property strategy to drive technology revenue and contribute to propertyu2019s overall business success. u2022 Manages technology profit and loss. Responsible for monitoring and controlling all technology-impacted revenues and expenses generated by the property including, but not limited to: telecommunications, HSIA, business center technologies and A/V. u2022 Verifies that property management has realistically budgeted CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements. u2022 Advises and verifies that property management has adequately addressed technology needs in short- and long-term planning. u2022 Reviews vendor proposals and selects appropriate vendor for technologies/hardware. Building Successful Relationships u2022 Communicates IR standards and best practices. u2022 Is expected to present proposals, analyses, projects, cost-models, etc. in a well- written and/or verbally articulate manner. u2022 Is viewed as a credible leader by subordinates, peers, and senior management. u2022 Provides exceptional customer service. Managing and Conducting Human Resource Activities u2022 May have direct management responsibility for property-based system managers and technicians. Provides work direction to cluster--based systems technicians and managers. u2022 Responsible for hiring, training, development, compensation, performance management of direct reports. Additionally, provides performance feedback to Area System Manager on cluster support positions. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ When you join the Sheraton family, you become a member of its global community. Weu2019ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If youu2019re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be u2018The Worldu2019s Gathering Placeu2019. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,u200b begin your purpose, belong to an amazing globalu200b team, and become the best version of you.

Created: 2025-12-05