Training Coordinator - Quality & Development

Department/Unit: Patient Billing Service Work Shift: Day (United States of America) Salary Range: $51,755.37 - $77,633.06 Hospital Billing Training Coordinators work with training managers, principal trainers, and operational Billing leadership to deliver in-person and virtual training sessions to support new hire onboarding and continuous improvement initiatives. Duties encompass design and delivery of Epic-system training specific to application, as well as foundational AMHS Revenue Cycle Academy Training Program content to support end usersu2019 understanding of the workflows for which they will be responsible. Design of ad-hoc training sessions providing targeted training support to small groups, addressing training tickets through virtual sessions, and 1:1 remediation training for existing staff, is required in addition to onboarding program efforts. Strong operational understanding of Hospital Billing workflows required. Development of job aids, resources, and staff communication materials written by training coordinators provides end users with reference documents across campus sites. This roleu2019s primary goal is to ensure that employees have the skills that they need to meet organizational goals: working closely with Training staff, Epic, and Operations to ensure the delivery of high quality end-user training. Training Coordinators are responsible for program delivery that supports the successful education of Revenue Cycle staff across the Albany Med Health System. Primary Job Responsibilities: u2022 Delivery of in-person and virtual training sessionsu2022 Responding to training tickets, trouble shooting with end user and providing instruction to resolve issue including location of resources for referenceu2022 Design, development, and maintenance of classroom instructional materials as needed. u2022 Job Aid design and development. u2022 Material preparation for onboarding Academy sessions.u2022 Quality Assurance review of new hire proficiency and productivity during training.u2022 Session summary and feedback to management.u2022 Site visits to meet with operational leadership and end users to identify training opportunities, answer end user questions, and recommend training plan. Additional Responsibilities:u2022 Serves as expert educator to internal staff. u2022 System testing as necessary.u2022 Learns new content and consults with subject matter experts to develop training materials and answer any participant questions. u2022 Manages projects by prioritizing and creating and adhering to timelines. u2022 Develop role-based training content, independently or with team members using a variety of software programs, tools, and applications. u2022 Incorporates feedback from others into existing training. u2022 Understand strategic initiatives of system-wide AMHS training team, while delivering detailed tasks. u2022 Foresee the needs of the teams and work to proactively address them. Minimum Qualifications:Education: u2022 Bacheloru2019s degree or equivalent experience in a healthcare related field Experience: u2022 3+ years of relevant experience in Healthcare, curriculum design/delivery. Certification & Registration:u2022 Must become Epic certified within the time outlined upon hire. Required Skills & Abilities: u2022 Healthcare experience required, specific to Rev Cycle content area- Hospital Billingu2022 Experience in curriculum design/delivery highly preferred. u2022 Previous Epic experience within specified applications strongly desired. u2022 Ability to learn quickly and manage complex workflows independentlyu2022 Knowledge of and ability to use Microsoft Office suiteu2022 Ability to develop and deliver formal presentations. This includes presenting information in a clear and interesting manner, commanding audience attention, developing effective materials, and handling questions or challenges from the audience. Thank you for your interest in Albany Medical Centeru200b Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a u201cneed to knowu201d and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Created: 2025-12-05