Commercial Flooring Account Executive

About Henricksen Henricksen (Itasca, IL) is a full-service contract furniture, flooring, and architectural products dealership specializing in office, healthcare, education, government, senior living, and hospitality spaces. In 1962, Henricksen opened its doors as a small, family-run dealership. Today, Henricksen is a leading national dealership with twelve offices in Illinois, Minnesota, New York, Pennsylvania, Tennessee, Washington, DC, and Wisconsin, 300+ full-time employees, and annual sales of $300+ million. With 300+ manufacturer partnerships, Henricksen offers an array of products from systems furniture, casegoods, seating, lounge, and conference furnishings to architectural solutions including modular walls, flooring, lighting, sound masking, and technology equipment. Henricksen is one of the largest privately-owned dealer partners of HNI in the United States. HNI s furniture brands include Allsteel, Gunlocke, HBF, The HON Company, and Kimball International. Strategic Selling. Build a diverse network to generate viable leads across market and/or vertical. Qualify leads into potential clients through in-depth needs analysis and consultation efforts. Apply depth of product line knowledge to explore, clarify, and influence client needs. Collaborate with internal team to formulate and present competitive quotes that optimize client investment and gross profit. Engage with other Account Executives and partners to cultivate leads and best position organization for the win. Develop and present compelling pitches that represent appealing solutions and organization s brand. Handle objections proactively with skilled negotiations and a win-win approach. Orchestrate efficient close of sale as required (e.g., signed orders, client purchase orders, deposits). Business Growth. Complete accurate annual sales plan and maintain quarterly alignment with organization, market, and/or vertical sales targets. Maintain accountability for contributions to monthly, quarterly, and annual sales targets, margin and new business goals. Approach business opportunities in ways that optimize organization s probability for success. Provide monthly reports on sales forecast and new leads as required. Collaborate with VP of Sales, Sponsor, and Business Development to develop strategic approach to pursue and close business. Capitalize on special sales and discount programs to promote designated manufacturer/partner and organization growth. Project Leadership + Execution. Attend pre-bid walkthroughs. Schedule and facilitate coordination, pre-installation, and progress meetings and site visits required by project. Review site conditions and scope with estimator for accurate take-offs. Prepare proposal and review with client. Review plans, drawings, and specifications for accuracy, completeness, and correctness, prior to order placement. Serve as main contract point for all activities, services, orders, change order, and client needs. Monitor and resolve scope adjustments proactively and with mutual satisfaction between client and organization. Reinforce the execution of relevant core processes and positive team interactions. Plan and supervise product delivery and installation, including performance of work, installation administration, and timeliness of task completion. Identify, manage, and finalize punch list with installation partner and client ensuring accuracy, signoffs, and resolution of discrepancies. Maintain weekly touchpoints as required to maintain engagement and alignment of the team. Client Relationship Management. Respond to client inquiries, requests for information and/or quotations, problem resolution, etc. in a timely manner. Assist accounting department with collection of any outstanding client debt. Function as client advocate for internal order fulfillment performance and service products. Oversee and foster quality relations/interactions with client team, its employees, and third parties engaged on work. Ensure client gets frequent nd regular reports on order status, project progress, and overall client activity status. Maintain a comprehensive view of the client s needs, goals, and expectations for the account. Monitor client satisfaction and efforts to ensure an exceptional client experience. People and Culture Development. Coach and collaborate with sales team for increased mutual success. Engage and model organization s Core Values across interactions and relationships. Establish and nurture inclusive relationships with colleagues and across sales teams. Maintain accountability for ongoing learning and improvement required to perform job.

Created: 2025-12-05