Retail Customer Service Associate

JOB REQUIREMENTS: POSITION SUMMARY: The Store Consultant consistentlydelivers a positive customer experience to all customers, utilizingconsultative skills to anticipate customer needs, suggest alternativesand provide solutions. This customer service focused team member isknowledgeable in all areas of the Store's business, including print,signs & graphics, and shipping. They will be responsible for takingorders, coordinating activities in the Store, providing pricing andproduct information, and recommending appropriate FedEx Office productsand services. The Store Consultant will operate and maintain a widevariety of equipment, move boxes and equipment, stock materials, managethe production queue and output, manage complex projects, manage retailsupply, and complete assigned tasks based on priority. GENERAL DUTIESAND RESPONSIBILITIES: (This is a representative list of the generalduties the position may be asked to perform, and is not intended to beall-inclusive) People Follows instructions of supervisors and assistsother team members in performing store functions Assists in the trainingof store team members Service Demonstrates consultative behaviors in aretail environment to understand each customer's individualized needProvides customer expertise in printing, signs and graphics and shippingproduct lines and can recommend appropriate FedEx Office products andservices Provides an outstanding customer service experience by usingconsultative skills to anticipate customer needs, suggest alternatives,and find solutions to meet customer needs Ensures all customer problemsare resolved quickly and to the satisfaction of the customer Takescomplex customer orders using order systems and provides accuratepricing information Assembles parcels and prepares goods for shipping bywrapping items in insulation, inserting items into shipping containers,weighing packages, and affixing labels to parcels Sets up and operatesprinting, binding, and other related equipment using customer suppliedoriginal media and documents Maintains a safe, clean and orderly retailStore Profit Ensures confidentiality of customer data... For full infofollow application link. FedEx Office is an equal opportunity employerand prohibits discrimination and harassment against any employee orapplicant on the basis of race, color, religion, national origin,citizenship, genetic information, age (except for bona fide occupationalqualifications), sex, pregnancy (including childbirth or a relatedmedical condition), disability, sexual orientation, gender identity,gender expression, marital status, military leave or service, status asa disabled veteran or other covered veteran status, participation in EEOprotected activity, any other status protected by federal, state, orlocal law, or association with a person on the basis of one or more ofthe foregoing. America's Military Veterans and individuals withdisabilities are strongly encouraged to apply. APPLICATIONINSTRUCTIONS: Apply Online: ipc.us/t/B020056E37194A7A

Created: 2025-12-05