Pressure Injury Prevention Customer

JOB REQUIREMENTS: Life Unlimited. At Smith+Nephew we design andmanufacture technology that takes the limits off living. What will yoube doing? As a Pressure Injury Prevention Customer Success Specialist,you will be at the forefront of driving adoption, optimization, andexpansion of the LEAF technology platform. Your role will beinstrumental in delivering clinical education, ongoing support, andensuring high utilization across your assigned LEAF accounts. You'lllead initial customer training, plan and execute Go-Liveevents-including change management-and provide continuing educationthrough initiatives like Turn Academy and monthly data reviews. You'llserve as the front-line clinical support for high-value LEAF customers,collaborating with LEAF Sales Specialists (LSS), Clinical ResourceSpecialists (CRS), and Advanced Wound Care teams to onboard new accountswithin assigned Integrated Delivery Networks (IDNs). Your ability totrain and educate clinical staff on product features, best practices,and workflow integration will be key to embedding LEAF into dailyoperations. You'll also troubleshoot issues and provide remote oron-site assistance to ensure a seamless user experience. In this role,you'll develop partnerships with clinical teams, skin and pressureinjury prevention teams, and quality departments. You'll leverageLEAF's suite of reports to deliver actionable insights, identifyworkflow enhancements, and support Quarterly Business Reviews withcustomer-level data that reinforces ROI. You'll also identifyopportunities to integrate LEAF into electronic health records (EHRs)and other healthcare technologies. Beyond support, you'll help grow thebusiness by identifying expansion opportunities within current accountsand qualifying new leads based on clinical insights and networking.You'll contribute to strategic account planning with detailed feedbackon user behavior, trends, and customer insights. What will you need tobe successful? To thrive in this role, you'll bring a strong clinicalfoundation-ideally as a Registered Nurse-and a bachelor's degree ispreferred. You should have at least three years of clinical experience,with prior exposure to clinical technology platforms being highlydesirable. A solid understanding of hospital turning andrepositioning... For full info follow application link. Smith & Nephewis an Equal Opportunity/Affirmative Action Employer-EEO/AA/Minorities/Females/Disabled/Veterans and participates in theE-Verify Program. As an equal opportunity/affirmative action employer,Smith & Nephew is committed to a diverse workforce. If you are aqualified individual in the US with a disability or a disabled veteran,you have the right to request a reasonable accommodation if you areunable or limited in your ability to use or access Smith & Nephew'scareer website as a result of your disability. You can requestreasonable accommodations by calling Recruitment Support at1-901-399-6192. APPLICATION INSTRUCTIONS: Apply Online:ipc.us/t/42FDEC3DE0FE4710

Created: 2025-12-05