Guest Experience Parking Attendant - INTRUST Bank Arena

This job was posted by : For moreinformation, please see: a Parking Attendant, you play a vital role in creating first andlasting impressions by delivering amazing experiences throughworld-class entertainment, one guest at a time. With an emphasis on theguest experience, you will create a welcoming environment and guideguests through the parking process with professionalism and energy. Youwill manage the flow of vehicles for on-site parking lots, provideassistance with directions, answer questions, and help maintain a safeand organized parking environment. Your positive attitude and commitmentto excellence help set the tone for unforgettable guest experiences.ESSENTIAL DUTIES AND RESPONSIBILITIES:- Reports to Manager, Coordinator and Supervisor in appropriate uniform to attend pre-event briefing.- Coordinates with the uniform attendant to check-out and check-in miscellaneous unform and equipment necessary to perform assigned position.- Welcome guests first with a smile, eye contact, and positive, energetic attitude.- Have thorough knowledge of on-site parking lots, and general knowledge of parking lots within the area, providing directions when applicable.- Direct vehicles to designated parking areas quickly and safely, following venue procedures and parking patterns.- Provide accurate information about the facility and event timelines.- Assist guests with special needs or mobility concerns, providing guidance to accessible parking, drop-off zones, and applicable entrances.- Manage pedestrian safety in and around parking areas during peak arrival and departure times.- Maintain cleanliness and organization of parking areas, signage and equipment.- Communicate effectively with team members and leadership, utilizing radio, to coordinate guest needs and traffic updates.- Anticipate guest needs, resolving parking-related concerns and complaints promptly and professionally.- Monitor parking lot activity to prevent unauthorized access and ensure guest safety.- Report any safety hazards, suspicious activity, or maintenance issues immediately.- Follow all safety standards, company and department policies and procedures.- Operate handheld devices to verify pre-paid permits, take cashless payments for general admission permits, and/or ADA parking spaces.- Accurate, honest reporting for assignment of parking spaces, charging appropriately for each.- Act in a professional manner always with guests, clients, team members, and others encountered.- Provide and deliver exceptional guest experiences to every guest, client, team member, every time.- Remain flexible and able to adapt to situations as they occur.- Regular attendance is an essential job function.- Position requires the ability to work at all ASM Global facilities in Wichita.- Other duties as assigned.QUALIFICATIONS:- Guest first mindset.- Ability to stay calm and courteous under pressure in a fast-paced, high-volume environment.- Meet the physical demands of the job, which include being able to get in and around the facility (requires personal mobility), lifting, carrying, moving, climbing and moderate to loud noises.- Work effectively under pressure and/or stringent schedule to produce accurate results.- Positive, friendly, attitude with neat appearance, and smile required.- Must work well with others.- Must speak and understand English.- Ability to pass a credit/background check.To perform this job successfully, an individual must be able to performeach essential duty satisfactorily. The requirements listed below arerepresentative of the knowledge, skill, and/or ability required.Reasonable accomm dation may be made to enable individuals withdisabilities to perform the essential functions.EDUCATION AND/OR EXPERIENCE:- High School Diploma or GED.- Experience in customer service, hospitality, or parking operations preferred.- Valid drivers license preferred.- Must be able to work independently with little or no supervision.SKILLS AND ABILITIES:- Customer Service Excellence Ability to engage guests with a friendly, helpful, and professional attitude.- Interpersonal and communication skills with ability to follow instructions, both verbal and written.- Maintain proper grooming and dress code standards.- Apply teamwork by working collaboratively with other team members.- Problem-solving to resolve guest concerns or unexpected situations calmly and efficiently.- Ability to undertake and complete multiple tasks.- Attention to detail.OTHER QUALIFICATIONS:Requires ability to work flexible/extended hours and/or irregular hour

Created: 2025-12-05