Front Desk Agent (Full-Time) l InterContinental Miami ...

About us: As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinentalu00ae brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. At InterContinental Hotels & Resortsu00ae we want our guests to feel special, cosmopolitan and In the Know which means we need you to: + Be charming by being approachable, having confidence and showing respect. + Stay in the moment by understanding and anticipating guestsu2019 needs, being attentive and taking ownership of getting things done. + Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being ONE GREAT TEAM and honored as one of the TOP WORKPLACES of South Florida by the Sun Sentinel for the ninth year. Your day to day: The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent , youu2019ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. Youu2019ll also create the warm atmosphere that makes our guests feel at home in any location. + Offer an enhanced experience to every guest upon checking in. + Be the warm welcome that kicks off a memorable guest experience + Acknowledge IHG Rewards Club members and returning guests, in person or on the phone + Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay + Handle cash and credit transactions + Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes + Stay one step ahead of guestsu2019 needs u2013 record and act on their preferences, and handle their messages, requests, questions and concerns + Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary + Stay safe all the time. Following our safety procedures, youu2019ll report all incidents and wear any protective gear needed + Take pride in your appearance and place as a brand ambassador + Always know what events and activities are on the dayu2019s schedule + Jump into other ad-hoc duties when your colleagues need your help What we need from you: + Communication skills - guests will need to come to you with concerns as well as compliments, so youu2019ll be easy to talk to + Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories + Fluency in the local language - extra language skills would be great, but not essential + Literate and tech-savvy - youu2019ll need a good grasp of reading, writing, basic maths and computers + Flexibility - night, weekend and holiday shifts are all part of the job + Youu2019ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential + Experience - ideally youu2019ll have spent at least one year in a front desk or guest service position + Strength - sometimes youu2019ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling What we offer: The hourly pay range for this role is $17.50 - $18.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and many other benefits to eligible employees. Additionally, hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. IHG is an equal opportunity employer: Minorities/ Females/ Veterans/ Disabled. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. Important information : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employeeu2019s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Companyu2019s sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Created: 2025-12-05