Temporary Case Manager - The Way Out Center

DescriptionDEPARTMENT: THE WAY OUT CENTERPOSITION TITLE: CASE MANAGERSTATUS: TEMPORARY FULL-TIME, NON-EXEMPTSUPERVISOR: PROGRAM MANAGERMISSION STATEMENT:The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ to meet human needs in His name without discrimination.SCOPE OF POSITION:The Case Manager may provide front-line homeless outreach services to engage, enroll, navigate, and ultimately provide center/housing referrals to individuals experiencing homelessness from the streets into The Way Out Center or more appropriate temporary housing options. This positions responsibilities occur in multiple potential settings: front desk coverage at The Way Out Center, Community Partner Agencies (Emergency Center, Social Service Agencies, Mental Health/Substance Abuse Treatment Partner Agencies, Community Corrections/Jail/Prison, etc.), and any other place that individuals experiencing homelessness congregate. The Case Manager also provides support to individuals residing at The Way Out Center to help program participants regain control of their lives through recovery from addiction, mental health issues, and substance use challenges while seeking permanent housing. This involves working with individuals to identify goals and making progress toward those goals, helping them to get housing readiness trainings, permanent housing, and achieve housing stability. The Case Manager may have contact with the public or office environments that may risk exposure to irrational/hostile behavior, typical/extreme weather conditions, contagious parasites/diseases, or contact with domestic animals.EDUCATION AND WORK EXPERIENCE:Associate's Degree required, Bachelor's Degree preferred12 months direct work experience with individuals experiencing homelessnessKNOWLEDGE, SKILLS AND ABILITIES REQUIRED:Knowledge of social services, local resources and referrals as appropriatePossess general computer and keyboarding skillsKnowledge of Microsoft Office (Word, Excel), recordkeeping systems, or willing to learnEffective communication, both verbally and in writingDemonstrate effective personal and situational awarenessFlexible, relatable, and reliableSelf-motivated and work with minimum supervisionBe an active listener by asking questions and reflecting what is being saidMaintain healthy boundaries with participants and fellow staff membersManage time effectivelyMake decisions based on Established Policies and Procedures manualSupport Recovery and Resiliency in participants with mental health issues, substance use challengesModel tools and techniques to assist participants with mental health issues, and/or substance use challenges obtain and maintain permanent housingSuccessfully participate in TSA Spokane's Employee Development training programSkills Training interventions that support participants in achieving recovery goalsImpact of income on participants benefits (SSDI, SSI, Food Stamps, Housing Subsidies)Provide social services, local resources, and referrals as appropriatePeer Support Certification preferred; required within 90 days of hireOver 21 years of agePossess a Valid Driver's LicensePass a Criminal and Driver Background CheckHave or complete De-escalation trainingProficiency with CMIS/HMIS software preferredCurrent WA State Food Handler's Card, Bloodborne Pathogen and CPR/First Aid Certification or obtain within 30 days of hireESSENTIAL DUTIES AND RESPONSIBILITES:Represent The Salvation Army and respect and work within its Christian tenetsProvide outreach services outside The Way Out Center to recruit program applicantsAid program applicants to gather

Created: 2025-12-05