System Engineer Cisco PBX (VoSIP)

Responsibilities & Qualifications RESPONSIBILITIES + Operate and maintain Government-furnished telephone/telecommunications equipment, including VoIP, VoSIP, ACD, and TDM technologies. + Involves implementing preventive maintenance programs, monitoring system performance, troubleshooting incidents, and collaborating with stakeholders to meet operational objectives. + Develop and execute preventive maintenance programs to keep the voice infrastructure up to date with patches, upgrades, and security/compliance requirements. + Continuously monitor voice systems' performance, report on performance, and take corrective actions. + Respond to customer incident tickets promptly and restore systems and services to full operational capability. + Maintain and update all as-built design and O&M manuals for equipment, ensuring compliance with government standards. + Conduct periodic tests, inspections, and preventive maintenance for telecommunications systems. + Ensure system and subsystem operation meets specified performance requirements. + Develop and execute test plans for voice services, ensuring industry standards compliance. + Proven experience in operating and maintaining VoIP and VoSIP systems. + Experience with troubleshooting and resolving voice infrastructure incidents. + Experience working with Cisco Unified Communications Manager (CUCM). REQUIRED QUALIFICATIONS + Experience: + 3+ years working with Cisco Unified Communications Manager (CUCM) or similar PBX systems. + Certifications: + Cisco Certified Network Associate (CCNA) Collaboration + Cisco Certified Network Professional (CCNP) Collaboration + Clearance: + Must possess a Secret clearance Overview We are seeking a System Engineer Cisco PBX (VoSIP) to join our team supporting DISA JSP ETM in Arlington, VA. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. u201cTechnology moving at the speed of thoughtu201d embodies these principles u2013 the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at . Apply now to explore jobs with us The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond

Created: 2026-03-07