Supervisor, Remittance

Thank you for your interest in the BWL. We think you'll find it a rewarding and nurturing place to grow your career.Starting Salary Range: $84,700.00 - $102,400.00 Position Summary:The Remittance Supervisor is responsible for leading day-to-day operations of all payment processing activities, ensuring accurate, timely and secure posting of payments to customer accounts. This position oversees daily remittance operations, bookkeeping, reconciling financial transactions, financial reporting, managing staff performance, and maintaining compliance with internal controls and audit requirements in the remittance area. The Remittance Supervisor serves as the key liaison between finance, billing, and customer service and keeps abreast of banking issues and technology changes as they relate to payment presentment and payment processing. Responsible for managing relationships with payment vendors. This position includes direct supervision and reports directly to the Manager of Customer Service. Essential Functions- Supervise and direct the activities and schedules of remittance staff; make recommendations regarding hiring, discipline, termination, or advancement of employees.- Plan, coordinate, and oversee assignments and monitor progress; guide, train and develop employees in the accomplishment of their professional growth; evaluate staff performance- Establish and maintain effective working relationships with employees, vendors, customers, and the general public.- Oversee daily remittance operations, including mail payments, in-person payments, lockbox processing, drop box, kiosk, Electronic Funds Transfer (EFT), Automated Clearing House (ACH), and online payments.- Oversee the preparation of statistical and written reports pertaining to accounts receivable volumes, reconciliation status, exceptions and audit findings.- Support regression and compliance testing, vendor management, technology upgrades, and adherence of Service Level Agreements (SLAs),- Ensure payments are accurately and promptly posted to customer accounts in the CIS.- Monitor and analyze payment trends, posting accuracy and system performance; recommend improvements to enhance efficiency or customer convenience.- Coach and mentor team members to support positive interpersonal relations and improve individual and team performance.- Exercise responsibility for cash-handling accounting activities such as balancing, depositing, and reporting.- Reconcile unapplied and misapplied payments, credit balances, NSF Checks and returned checks, working closely with the Billing, Accounting, and Customer Service teams to resolve discrepancies.- Act as custodian for petty cash revolving fund.- Comply with all federal, state and company policies, procedures, and regulations.- Support all organizational objectives including employee engagement and organizational change management.- Provide expertise and support for all technology utilized for and related to remittance functions.- Participate in the on-call rotation to provide after-hours support to ensure continuous coverage for departmental needs.- Interpret and apply BWL Policies and work rules.- Foster a culture of safety and compliance.- Predictable and reliable attendance.- Other duties as assigned by manager. Job Specifications:Required:Bachelor's degree in business administration, finance, accounting, or related field, or a related field from an accredited college or university or an equivalent combination of education and experience.Minimum 5 years of leadership/supervisor experience or completion of BWL's Emerging Leaders program with minimum of 2 years of leadership/supervisory experience.Minimum 5 years

Created: 2025-12-05