Senior Manager, Machine Learning Engrg Mgmt

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today u2014 ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500u00ae. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. What you get to do in this role: The Virtual Agent Science team is at the forefront of conversational AI, specializing in delivering intelligent, human-like interactions through virtual agents. Our mission is to enhance customer experiences by advancing the state of the art in search and conversational science. We tackle the entire lifecycle of conversational AIu2014from understanding user intent and retrieving relevant documents to crafting natural and context-aware personalized responses. We collaborate closely with product teams to translate business requirements into robust, measurable solutions. Our work includes developing and refining benchmarks for conversational systems, leveraging user feedback to continuously improve performance, and innovating in areas like semantic search, language modeling, and dialogue management. By combining cutting-edge research with practical applications, we ensure our virtual agents are capable of retrieving the most relevant information, responding effectively to user queries, and gracefully handling scenarios where clarification or

Created: 2025-12-05