Process Associate

About Capgemini Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clientsu2019 opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of u20ac17billion. Visit us at . People matter, results count. Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Click the following link for more information on your rights as an Applicant - Responsible for chasing outstanding invoices from customers of our clients. Plays a vital role in the cash-flow of our client ensuring credit given to customers is monitored and controlled effectively Participates in meeting service levels, key measurement targets of the team and delivers a high quality and cost effective customer service to the client. Performs tasks in line with the written procedures or assigned by senior staff under supervision. Deepening knowledge in one process or more. General Responsibilities / Accountabilities: u2022 Contacts overdue customers and chases for payment in accordance with rules set by the engagement u2022 Issues and monitors automatic and manual reminders to customers u2022 Documents customer interactions into system u2022 Maintain a ledger as part of the credit team u2022 Performs basic reconciliations u2022 Follows control and compliance regulations u2022 Maintain accurate and up to date customer details and account records u2022 Proactively collects overdue accounts and ensures customer payment to terms u2022 Builds and maintains strong relationships with external customers u2022 Processes used: u2022 B2C4.1.3 Collect From Tier 3 Customer (Low Risk, Small) u2022 B2C4.1.4 Retained Collection u2022 B2C4.1.5 Escalate unpaid amounts u2022 B2C4.1.6 Perform Dunning u2022 B2C4.1.7 Create and send statement u2022 B2C4.2.2 Process Bankrupt/Insolvent Accounts u2022 B2C4.2.5 Process Write Off u2022 B2C8.1.1 Archive Documents u2022 B2C8.2.1 Retrieve Archived Document u2022 B2C8.3.1 Destroy Archived Document Qualifications: Bacheloru2019s degree Role Specific Competencies: u2022 Should have baseline skills in BPO Technology, Commercial Control and Analytics u2022 Should have progressing in BPO Process Job: _Programmer/Analyst_ Organization: _BSv_ Title: _Process Associate_ Location: _TX-El Paso_ Requisition ID: _073003_

Created: 2025-12-05