Insurance Specialist Follow-up

OverviewIt may sound cliche, but it is true. A career taking care of cancer patients is a calling for most all of us. It's much more than a job. Each of us has a unique story that brought us to Compass Oncology, but those stories usually share common themes of care, compassion, and commitment. No matter the role each Compass team member serves in, the goal is the same: to provide the best care possible for every one of our pass Oncology is seeking an Insurance Specialist to join their team. Our team of Insurance Specialists work tirelessly to make sure insurance companies reimburse for stated coverage and patient's out of pocket costs are as low as possible. A person who is comfortable on the phone, has experience and knowledge of insurance companies, EOBs, and medical terminology will find success in this role. Experience in AR and Insurance Follow Up is preferred. If you would like to be an advocate for patients, we want to hear from youEmployment Type: Full-Time, 40 Hours M-FLocation: Central Business Office (Vancouver, Washington)Salary Range: $20.75- $32.84 per hourFinal offer amounts are determined by a review of the candidate's applicable experience and qualifications, as well as, internal employee equity considerations.JOB SCOPE:Under general supervision, is responsible for payer and patient account balances being paid timely and remaining current. Performs collection activities such as monitoring delinquent accounts, contacting patients for account payment, resolving billing problems, and answering routine and non-routine account inquiries. Follows standard procedures and pre-established guidelines to complete tasks. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology's Shared Values.Responsibilities Monitors delinquent accounts and performs collection duties Reviews reports, researches and resolves issues Reviews payment postings for accuracy and to ensure account balances are current Works with co-workers to resolve insurance payment and billing errors Monitors and updates delinquent accounts status Recommends accounts for collection or write-off Contacts patients to secure past due balances, verifies patient demographics and insurance providers, updates information in systems, and documents conversations. Answers patient payment, billing, and insurance questions and resolves complaints. Contacts patients to secure past due balances, verifies patient demographics and insurance providers, updates information in systems, and documents conversations Answers patient payment, billing, and insurance questions and resolves complaints May refer patients to Patient Benefits Representative to set up payment plans Maintains credit balances of patients and payors ensuring timely refunds within government guidelines/regulations Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regard to patient records Performs other duties as requested or assignedQualificationsQUALIFICATIONS:Education: High School diploma or equivalent required.Experience/Training:Minimum (2) years of combined medical billing and payment experience required.Demonstrated knowledge of state, federal, and third-party claims processing required.Demonstrated knowledge of state & federal collections guidelines.More About the Company:Compass Oncology team brings together leading cancer experts in the fields of surgical, medical and radiation oncology, pathology and palliative care to provide the most comprehensive cancer care possible and an even more cohesive patient experience. In addition, the majority of our physicians specialize in particular cancer types, bringing a heightened level of expertise to our pa

Created: 2025-12-05