Help Desk Specialist

Help Desk Specialist Location Reno, NV # of openings 1 Salary Range (Min-Max) 00 We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, itu2019s a state of mind. We believe happy employees do amazing work, so join our team NOW We are currently seeking a talented and motivated Help Desk Technician for a Full-Time position. Job Summary: NuAxis Innovations is seeking a customer-focused Help Desk Technician to support the U.S. Fish and Wildlife Service (FWS) inReno, NV. This on-site role is part of a mission-critical IT support team delivering responsive technical assistance to a mobile and hybrid federal workforce. You'll provide Tier 1 support, assist with hardware and software issues, manage mobile devices, and ensure end-user systems remain secure, updated, and operational. This is an excellent opportunity for a technician looking to support a high-impact federal mission while gaining experience in enterprise-level IT operations. Key Responsibilities u00b7 Provide Tier 1 IT support for desktops, laptops, mobile devices, and tablets. u00b7 Respond to user requests via phone, email, and in-person support channels. u00b7 Support and troubleshoot Apple iPads, iPhones, and Android mobile devices. u00b7 Install, configure, and maintain desktop/laptop hardware and software. u00b7 Track and manage IT service tickets and escalate complex issues as needed. u00b7 Participate in equipment deployments and system upgrades. u00b7 Communicate the status of pending requests, outages, and maintenance activities to end users. u00b7 Maintain documentation and knowledge base articles as needed. u00b7 Collaborate with server and network teams to resolve cross-functional issues. Minimum Qualifications u00b7 Associateu2019s degree in IT or related field, or equivalent work experience. u00b7 2+ years of hands-on experience in a help desk or desktop support environment. u00b7 Strong troubleshooting skills with Windows 10/11 and Microsoft Office 365. u00b7 Exposure to supporting mobile devices in an enterprise environment. u00b7 Strong communication and customer service skills. u00b7 Ability to work independently in a fast-paced federal workplace. u00b7 Must be eligible to work in the United States and pass a federal background check. Preferred Qualifications u00b7 Experience working with federal agencies or in a government contracting environment. u00b7 Familiarity with ServiceNow, Remedy, or other ITSM/ticketing platforms. u00b7 Certifications such as CompTIA A+, Network+, or ITIL Foundation. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique missionu2014to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. ( NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More ( about our Benefits and Culture #NAI #DICE

Created: 2025-12-05