Product Manager II

Job#: 2091080Job Description:Job SummaryWe are hiring a Product Manager to support and ongoing project leading ideation, planning, and requirements development for enhancements to the customer portal. This is a strategic, non-technical role focused on building feature proposals that will be handed off to implementation teams. You'll gain exposure to all components including buy flow, webmail, and mobile, offering a holistic product view.Key Responsibilities- Map and analyze user journeys across account types to identify pain points and improvement opportunities- Use customer and employee feedback data to guide enhancement ideation and definition- Collaborate with UX to develop wireframes and mockups- Build feature proposals for leadership including problem statements, solution options, and supporting data- Gather updates from stakeholders on current features and production requirements- Partner with testing and Service Reliability engineers to monitor and improve platform performance- Support development and communication of product strategies tied to new services and features- Coordinate with business units to implement new product strategies- Lead product launches and enhancements across the SSPP portfolioQualificationsRequired Experience- 5--10+ years of experience in product management or related field- Experience working with external customer-facing tools- Background in large enterprise environments- Strong communication and organizational skills- Demonstrated ability to manage multiple priorities and cross-functional collaboration- Proficiency in JIRA and comfort with reporting/tracking toolsPreferred Traits- Creative and collaborative mindset- Outgoing and team-oriented personality- Adaptable and able to shift focus across projectsEEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffingu00ae in Talent Satisfaction in the United States and Great Place to Worku00ae in the United Kingdom and Mexico.Apex Benefits Overview:u00a0Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perk to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

Created: 2025-12-05