Crew Lead

Crew Lead -- God Save the CreamEnglewood, CO 80113Full-time, 30--40 hours per weekAbout UsGod Save the Cream is a locally owned ice cream shop and wholesaler, known for award-winning flavors,creative desserts, and catering experiences that bring joy to every event. We're passionate about ice creamand about making people's days better. We're looking for a Crew Lead to support the Owner and help keepour shop, catering operations, and staff running smoothly.What We're Looking ForYou're upbeat, organized, and an excellent communicator. You thrive in a fast-paced environment, loveworking with people, and keep teams motivated even when things get busy. You're also a trusted right handto ownership: proactive, detail-obsessed, discreet with sensitive information, and relentless aboutfollow-through. In a small business, everyone wears multiple hats---this role blends front-of-houseleadership with hands-on administrative and operations support.Key ResponsibilitiesAdministrative & Operations SupportManage the Owner's calendar, appointments, reminders, and weekly priorities; anticipate needs andmanage follow-ups.Triage inboxes and messages; draft and send professional replies; maintain shared to-do lists andtask boards.Prepare documents, checklists, SOPs, simple spreadsheets/reports, and meeting agendas; capturenotes and action items.Place supply orders; gather quotes; coordinate with vendors and service providers; schedulemaintenance and repairs.Run occasional local errands (e.g., print pickups, post office, small equipment/supply runs).Organize digital records and file physical records; keep paperwork current (permits, logs, trainingrecords, checklists).Verify timesheets and payroll; submit payroll on schedule.Support event/catering logistics (calendar holds, tasting scheduling, confirmations, packing lists,run-of-show).Staff Leadership & Continuing Development (Cashier Liaison)Lead continuing staff development: onboard new hires, run micro-trainings and refreshers, coach forservice standards.Serve as liaison to cashiers: ensure clarity on duties, communicate updates, and provide real-timesupport.Own closing compliance: audit and sign off on nightly closing checklists, safe drops, sanitation, andrestock.Supervise scheduling and shift coverage; manage swaps and call-outs while maintaining servicelevels.Hold brief pre-shift huddles and 1:1 check-ins; maintain training trackers and performance notes.Store Operations & Customer ExperienceBe present on the floor: answer guest questions, support staff, and resolve issues quickly andprofessionally.Keep the shop clean, welcoming, and efficient; uphold food safety and sanitation standards.Maintain equipment; coordinate repairs and preventative maintenance.Oversee cash handling procedures, safe drops, and accurate ventory, Purchasing & ReceivingTrack par levels; place/confirm orders; receive, label, and rotate stock; maintain back-of-houseorganization.Coordinate with production on packaging/labels and with wholesale on case counts and deliveries.Catering & Wholesale SupportCommunicate with catering clients: answer questions, book events, schedule tastings, and prepareevent paperwork.Ensure events are planned, staffed, and executed to company standards; support pack-outs anddelivery logistics.Perform deliveries to wholesale accounts as needed.Cross-Functional SupportAssist production and packaging when needed; jump in where the team needs you most.Qualifications2+ years of restaurant or retail leadership experience.Strong organization, communication, and follow-through; comfortable handling confidentialinformation.Proficiency with Google Workspace (Docs, Sheets, Calendar) and basic spreadsheets/checklists.Valid driver's license and eliable transportation.Passion for ice cream and hospitalityPay & BenefitsHourly pay: $17--$22/hour (commensurate with experience); tips when working cashier shifts.Bonus opportunities: Eligible for performance-based bonusesPaid time off: Sick time (up to 48 hours/year) starts accruing immediately. Vacation: 1 week after year1, 2 weeks after year 2 (summer blackout dates apply).Free ice401(k) with 3% company match after 1 year of service.Future growth: We are exploring additional health benefits, including mental health resources, as thecompany grows.ScheduleWeekend shifts required; occasional nightly shifts based on catering schedules. You may set your own hourswithin coverage needs and deadlines. Must be flexible for seasonal demand. Some holidays required.Join us at God Save the Cream and help lead a team that makes some of the best ice cream in the country

Created: 2025-12-05