ServiceNow ITOM Engineer

ServiceNow ITOM Engineer Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: None Type of Travel: None The Opportunity: consistent, repeatable, high-quality experience for users across all Mission environments. The Engineer will work with the customer to define their CMDB & Configuration Item (CI) needs, will train teams to deploy, configure, and ultimately troubleshoot their MID deployments, and provides support for the overall workload and execution of Operations and Maintenance (O&M) tasks on the production instance of ServiceNow. This position does not require shift work but may require being on-call on a scheduled rotation for call-in support and occasional off-hour assignments. In this role you will coordinate with Mission Partners, Service Providers, Service Owners, and Architects to design, implement, and configure ServiceNow Information Technology Operations Management (ITOM) capabilities, working on ServiceNow Discovery and ServiceNow mapping. Responsibilities: + In-depth knowledge of CMDB concepts, methodologies, and best practices.u2022Responsible for developing methods and strategies essential to realizing the Customeru2019s Configuration Item (CI) Discovery and Enterprise Configuration Management Database (eCMDB) visionu2022Collaborates with Government Program Management Office (GPMO), System Owners, and technical points of contact to deploy MID Servers across 1200+ Systems, and communicate the status of those deployments to executive leadershipu2022Serves as the CI Discovery Subject Matter Expert (SME) responsible for training System Custodianu2019 technical teams to deploy, configure, and ultimately troubleshoot their MID deployments Proactively plans capacity of ServiceNow MID servers and maintains and configures appropriately.u2022Must be able to manage MID Server deployments for 20+ Systems and Technical Teams at any given timeu2022Must be a self-motivated, self-learner, capable of researching and resolving complex/ multi-dimensional CI Discovery issues, regardless of technical platform Creates and maintains patterns, probes, and sensors to accommodate discovery requirements.u2022Works with the Solutions Architect, Configuration Management SMEs, and vendors to develop and recommend solutions to the government, System Owner, and System Custodian on any issues/concernsu2022Interacts and communicates with customers to rectify alerts and issues, escalates problems as required, and resolves significant matters by exercising independent judgment within established support practices.u2022Coordinates with deployment team for approved release packages and break-fix solutions on ServiceNow in accordance with Configuration, Change, and Release Management policies and proceduresu2022Develops installation instructions and supporting documentation to affect system design deploymentsu2022Works with a team to provide technical input in the areas of system design, installation, configuration, tuning, capacity planning, troubleshooting, and problem resolutionu2022Patches cloud servers and applications, configures software, responds to service outages, monitors system performance, and troubleshoots systems issuesu2022Strong skills with MS Office tools (Excel, Word, Project, Visio) and SharePoint Qualifications: _Required:_ u2022 An Active TS/SCI Clearance with Polygraphu2022 Security+ or DoD 8570 IAT Level II Certification or be able to obtain certification within 3 months of hireu2022 Bacheloru2019s Degree in applicable field (computer science, engineering, cyber security, etc.) and 7+ years direct experience.u2022 Experience with ServiceNow ITOM Discovery, CMDB, and Service Mapping capabilitiesu2022 Excellent interpersonal and communication skills needed to work with business partners, engineering teams, and users requiring break fix actionsu2022 Strong analytical and strategic thinking skills with a service-oriented mindsetu2022 Team player with a strong willingness to participate and help othersu2022 Ability to prioritize in a fast-moving environment with ahigh sense of urgency and self-motivation _Desired:_ u2022 Experience managing work tasks via ServiceNowu2022 Experience with enterprise technologies such as Splunk and Amazon Cloud servicesu2022 Experience with virtual infrastructure and containerizationu2022 ServiceNow Administrator experienceu2022 Asset Management experienceu2022 JavaScript/AngularJS experienceu2022 Splunk experienceu2022 RedHat Linux administration experienceu2022 Microsoft Windows Server technologies, specifically Active Directory experienceu2022 Scripting Skills such as Python, JavaScript, Bash, and/or PowerShell - ________________________________________________________________________________________ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, youu2019ll be part of a high-performing group dedicated to our customeru2019s missions and driven by a higher purpose u2013 to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. Youu2019ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground u2014 in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ( ________________________________________________________________________________________ Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (. The proposed salary range for this position is: $120,800 - $265,800 _CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._

Created: 2025-12-05