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General Manager

MSCCN - Baltimore, MD

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Job Description

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonaldu2019s USA. This franchisee owns a license to use McDonaldu2019s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonaldu2019s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonaldu2019s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonaldu2019s USA has no control over employment matters at the restaurant. McDonaldu2019s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired. The ideal General Manager is enthusiastic, results-driven and knows how to get the most out of his/her team to create an Amazing Customer Service environment. S/he must feel comfortable building a team. S/he recruits, leads and develops people to execute outstanding Quality, Service, Cleanliness & Value, builds sales and controls costs to deliver optimum business results for a single McDonalds restaurant. Key customers include Crew, Swings, Assistants and Customers. Leadership u00b7 S/he can motivate a group of people to act towards achieving a common goal. . S/he possesses the combination of personality and leadership skills that makes others want to follow his or her direction. u00b7 Sets the tone for the restaurant and customer service environment. u00b7 Role models values and behaviors that are consistent with the Company culture. Sales, Guest Counts and Profitability u00b7 Effectively develops and executes store (local store) marketing plans to maximize sales potential within the community. u00b7 Ensures systems and routines are in place to continue to improve sales and transactions; pushes the team with targets and holds the team accountable. u00b7 Conducts in-restaurant implementation of new products and procedures (e.g.NABITS). u00b7 Effectively executes national and co-op promotions to maximize sales potential. u00b7 Consistently executes at a high level in managing expenses and meets budgeted targets, especially, Food, Labor and M&R. u00b7 Uses proper security and verification procedures when handling deposits and the contents of the safe. Operations Quality and Food safety u00b7 Maintains critical standards for raw and finished product quality, service speed and quality, cleanliness and sanitation and ensures food safety is a top priority for the restaurant on a daily basis. u00b7 Manages planned maintenance of equipment to ensure optimal productivity and quality. Service and Scheduling u00b7 Accurately projects, measures and controls all P&L line items, e.g. food, labor, etc. u00b7 Measures external customeru2019s satisfaction and executes plan to improve their satisfaction with their McDonaldu2019s experience and increase their loyalty u00b7 Effectively schedules to build the business on all day parts. Cleanliness and Security u00b7 Maintains all physical plant aspects of the restaurant, including landscaping, building, equipment, etc. u00b7 Ensures all security procedures are executed. People u00b7 Recruits, selects, develops and retains an optimum number of crew, maintenance, and management who are enthusiastically dedicated to customer satisfaction. u00b7 Plans and conducts leadership team meetings. u00b7 Completes and presents performance appraisals based on defined goals and objectives for all restaurant employees in a timely manner. u00b7 Knows, enforces, and educates crew on all appropriate policies, labor laws, security and safety procedures. u00b7 Models performance standards for all crew stations and maintenance. Works in a unit-producing capacity as needed. u00b7 Executes a plan, based on an employee commitment measurement, to increase employeeu2019s loyalty, satisfaction and pride with the McDonaldu2019s experience. u00b7 Manages the development and training of crew and shift management employees, including crew initial and follow-up orientations. Additional Info: Along with competitive pay, a General Manager at an independently owned and operated McDonald's restaurant is eligible for incredible benefits including: + Paid Time Off- Sick & Safe Leave + Paid Vacation + Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance and English classes as a second language + Medical, dental and vision coverage + 401K + Bonus Opportunities + Free employee meals + Free uniforms + Flexible schedules + Advancement opportunities Competitive pay ranges from $20.50 to $22.00 based on availability and experience. This job posting contains some information about what it is like to work in a McDonaldu2019s restaurant, but it is not a complete job description. People who work in a McDonaldu2019s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job. By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonaldu2019s USA. I understand that this franchisee is a separate company and a separate employer from McDonaldu2019s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonaldu2019s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices. Requsition ID: PDX_MC_525B3701-6903-4D14-9498-05EFFE538BAE_106256McDonald's Corporation and McDonald's USA, LLC (the

Created: 2025-12-05

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