Client Delivery Executive

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Client Delivery Executive to join our team in Detriot, MI. Position Overview: As a Client Delivery Executive at NTT DATA, you will lead cross-functional delivery with a focus on client transformation, delivery excellence, profitable growth, cost reductions, and building high-performance teams. This role demands exceptional leadership, knowledge of the manufacturing industry, a change agent mentality, and a proven track record in delivering complex digital IT solutions. Responsibilities: Operations: u2022 Accountable for end-to-end delivery of NTT DATA services for a specific client. u2022 Ensure adherence to contractual commitments. u2022 Monitor delivery quality and client satisfaction through direct interactions with key stakeholders. u2022 Develop and maintain Crisis Management/Disaster Plans. u2022 Implement project mitigation plans for yellow or red deliverables. u2022 Conduct Customer Governance meetings. u2022 Manage Outage/Escalation/Missed SLA incidents. u2022 Implement and execute automation and efficiency programs. u2022 Drive client improvement plans to enhance satisfaction. u2022 Utilize automation for repetitive tasks to boost performance and service quality. u2022 Possess a deep understanding of the delivery life cycle. Financials: u2022 Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts. u2022 Manage costs in alignment with annual operating plans and point of sale. u2022 Develop action plans to close forecast gaps. u2022 Manage account ramp-up/ramp-down resources efficiently. Sales & Relationship: u2022 Collaborate with Client Executives to develop customer relationships and manage risks. u2022 Excel in customer relationship management at CXO levels, presenting operations and strategic reviews to senior stakeholders. u2022 Act as a strategic delivery advisor to the executive leadership team. u2022 Manage Sales Enablement, ensuring integration with delivery teams. u2022 Leverage broader NTT DATA capabilities and resources strategically. u2022 Interface with customer architecture teams and senior leadership on emerging technologies. Governance: u2022 Serve as the main contact for client operations leadership. u2022 Maintain effective communication with all stakeholders and cross-functional teams. u2022 Stay informed about global industry trends and their impact on IT services. Organization: u2022 Apply best practices in organizational change management. u2022 Solve large, enterprise problems through matrixed organizations. u2022 Guide delivery leaders to align service offerings properly. u2022 Monitor and evaluate the performance of direct reports, providing feedback through coaching and the NTT DATA performance management process. u2022 Coach and mentor a large team of delivery leaders responsible for daily client operations. Qualifications: u2022 BS degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity. u2022 8+ years of experience in transitioning application and infrastructure services. u2022 8+ years of experience managing a highly leveraged service environment. u2022 3+ years of experience with Managed Private Cloud, Infrastructure Services, and Datacenter Migration Services. Preferred Experience: u2022 SAP Basis and Application transition and support experience. u2022 Experience in end-user services and security services. u2022 Digital Transformation experience leveraging AI to refine knowledge insights. u2022 Strong knowledge of and experience with ITIL Service Framework v4. u2022 Experience in IT support and production escalations, including incident response and change lifecycles. u2022 Excellent verbal and written communication skills. u2022 Willingness to travel to client sites as needed; current Visa and passport preferred. u2022 Ability to work across multiple time zones. #LI-SGA About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at ( _Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is_ _$160,012- $245,200._ _This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidateu2019s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance._ _This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits_ _NTT DATA endeavors to make_ _ _accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_ _ _._ _This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (. If you'd like more information on your EEO rights under the law, please click here (. For Pay Transparency information, please click here (._

Created: 2025-12-05