Concourse Experience Manager

Concourse Experience Manager u00a0 Stars and Strikes Family Entertainment Center is seeking a Concourse Experience Manager who is ready to be part of a high-volume, fast-paced Entertainment Center The ideal candidate will be an energetic, driven individual with a solid work ethic, positive attitude, and superior guest service skills. As the Concourse Experience Manager, you would be responsible for the overall operations and atmosphere of the concourse. This position will be directly responsible for meeting and exceeding sales goals, the running of the concourse including bowling and service, creating memorable guest experiences, as well as training and maintaining team members for a variety of positions. Why Join Our Team? + We are a family-owned business and consider our team members part of our family + We equip team members to achieve their career dreams at Stars and Strikes and provide training to do so + With our continued expansion throughout the Southeast, there are many opportunities for advancement within the company + We encourage team members to have fun while they work + We provide opportunities for all team members to give back to the community + We are a community who live out our core values: + Respect at All Times, Listen to Others, Exceptional Guest Service, Sharing in Success, Dedicated to Fun, Cleanliness Focused, and We Give Back What Weu2019re Looking For: + 1-2 years of management experience u00a0 + Friendly, outgoing and professional demeanor u00a0 + Experience in Hospitality and/or Food & Beverage is a preferred + Must able to work weekends and holidays Core Competencies: + People Leader: Develop Team Members, Navigate Chaos, Motivate Others, Thrive in Ambiguity, Cultivate Exceptional Guest Experiences + Operations Expert: Problem-Solver, Cleanliness Focused, Takes the Initiative, Floor Management Experience, Budget Proficiency, Passion for Hospitality Key Responsibilities: + Ensure a u201cFUNu201d atmosphere + Identify & Resolveu00a0Issues Impactingu00a0Guestu00a0Experience + Cleaningu00a0of Location u200b + Compliance and Training Validation + Overall Floor Management (bowling, bar and lane service) Additional Duties: u200b u00a0 + Act as Manager on Duty when Needed + Reportu00a0Product/ Service Issues u200b + Timecard Review u200b + Quality of Inventories + Delivery Check-ins u200b Perks We Offer: + Health & 401k Benefits + Bonuses + Paid-Time Off + Free bowling, laser tag & gameplay Be sure to follow us on Facebook, Instagram, Twitter, and LinkedIn to be informed of the dates for our upcoming hiring events. Stars and Strikes is an Equal Opportunity Employer. u00a0 Powered by JazzHR

Created: 2025-12-05