Workflow Processing Specialist

Overview Scope of Responsibilities: Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees Job Summary: Responsible for all aspects related to entering of medication orders and workflow management. Responsibilities Job Duties: + Responsible for daily preparation of call center workflow + Responsible for accurate data entry of incoming prescriptions and refills + Responsible for maintaining prescription refill requests + Responsible for Foundation Assistance management + Responsible as a backup for inbound/outbound calls as required + Responsible for accurately selecting billing and shipping methods for incoming patient orders + Provide clinical services in TherigySTM + Provides resolution to customer service issues to ensure member satisfaction + Work with members to provide resolution to payment related issues on accounts/orders + Maintain and keep reasonable production as determined by supervisor + May assist in orienting and training new employees + Responsible for completing all mandatory and regulatory training programs + Perform other duties as assigned Qualifications Attendance Requirements: + Must be available, and on-time for scheduled work shifts. + Must be able to work nights as required. Educational Requirements: + Minimum: High School Diploma or GED + Preferred: Pharmacy technician or related certification Experience: + Past experience in a customer service related field + 6-12 months experience as a pharmacy technician Special Conditions of Employment: + Drug test + Initial and continuous exclusion and sanction/disciplinary monitoring + Any and all additional eligibility requirements based on the specific position Job Skill Requirements: + Broad knowledge of medications, physician orders, and pharmacy systems + Strong communication skills + Outstanding customer service skills + Excellent organization skills + Ability to multitask and prioritize + Excellent computer and keyboarding skills Compensation: $18.00-21.00 an hour The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education. KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements. Connect With Us ( Job Locations _US-NY-Syracuse_ Posted Date _7 months ago_ _(5/1/2025 12:21 PM)_ _Requisition ID_ _2025-14113_ _# of Openings_ _1_ _Category_ _Administrative/Clerical_ _Location : Location_ _US-NY-Syracuse_

Created: 2025-12-05