Scheduling Assistant

Job Title:u00a0Scheduling Assistant Location:u00a0Newport News, VA Company:u00a0Casey Auto Group About Us: Casey Auto Group is a well-established and reputable automotive dealership dedicated to providing exceptional customer service and top-quality vehicles. We are looking for a highly motivated and organized individual to join our team as a Scheduling Assistant. We want to hear from you if you have excellent communication skills, attention to detail, and a passion for customer satisfactionu00a0 Job Description: As a Scheduling Assistant, you will play a crucial role in ensuring a smooth and efficient experience for our customers. Your primary responsibilities will include: Key Responsibilities: Scheduling Appointments: Coordinate appointments for customers interested in service appointments. Customer Communication:u00a0Effectively communicate with customers via phone, email, and in-person to understand their needs, answer questions, and confirm appointments. Calendar Management:u00a0Maintain an organized appointment calendar for the sales and service departments, optimizing time and resources. Data Entry:u00a0Accurately record customer information, appointment details, and other relevant data in our database. Follow-Up:u00a0Conduct follow-up calls to confirm appointments, remind customers of their scheduled visits, and gather feedback after their appointments. Team Collaboration:u00a0Collaborate with the sales and service teams to ensure seamless scheduling and appointment coordination. u00a0 Qualifications: High school diploma or equivalent; some college or post-secondary education is a plus. Excellent communication and interpersonal skills. Strong organizational and time management abilities. Proficiency in using scheduling and CRM software. Customer-focused and dedicated to delivering outstanding service. Previous experience in a customer service or appointment coordination role is preferred but not required. u00a0 What We Offer: Competitive compensation and performance-based bonuses. Training and development opportunities to help you grow in your career. A positive and supportive work environment within a well-respected dealership. Employee discounts on vehicles and services. Health and dental benefits. EEOC Statement Casey Auto Group provides equal employment opportunity to all employees and applicants for employment in accordance with all applicable equal opportunity laws, directives, and regulations of federal, state, and local governing bodies and agencies. We do not discriminate or permit discrimination against any employee or applicant on the basis of race, creed, color, religion, sex, national origin, age, marital status, veteran status, disability, pregnancy or any other protected class.

Created: 2025-12-05