Print Head Technician

Print Head Technician Apply now u00bb Date:Nov 7, 2025 Location: Dayton, OH, US, 45420 Company: Kodak Role Overview As a Printhead Technician, you will focus on printhead operational performance improvement for Kodak Prosper S-Series, Prosper press and Ultra Stream customers. Work will include analyzing customer data, visiting customer sites to investigate current conditions, and developing and implementing customized improvement plans. The Printhead Technician will coordinate with customer management, operators and Kodak field service to ensure equipment and processes are at optimum conditions to promote the reliability of Kodak printheads and writing systems. Close interaction with other engineering disciplines is required due to the complex printing system consisting of fluid mechanics, electronics, software and materials. The Printhead Technician will have direct contact and develop vital working relationships with current customers, field service engineers, Sustaining engineers/technicians and Manufacturing operations. Additional duties include but are not limited to failure analysis of returned jetting modules, developing and delivering training materials, supporting ink jet integration on Prosper and Ultra Stream presses and generating trip reports to be shared with Kodak and customer management. Domestic travel to customer sites is expected to be between 5% - 15%. Responsibilities: u2022 Obtain and Analyze Printhead Performance Data. Use Kodaku2019s database and interact with the sales representative, field service organization and end customers to obtain and analyze customer data to investigate printhead life trends, system utilization, operating conditions and system configurations. u2022 Coordinate and Deliver Customer Training Visits. Work with field service and customers to plan and execute on-site visits to train operators and maintenance personnel on the best practices for optimum system performance. Investigate production, equipment or management conditions that may be negatively impacting the performance of Kodak printheads or writing systems. u2022 Develop and Execute Post-Visit Support Plans. After analyzing available data and conducting on-site training visits, provide improvement recommendations to the customer. Continue to follow up with the customer to ensure the plan is executed, then monitor and communicate the results to internal and external stakeholders. u2022 Revise Training Documentation and Materials. Work to improve current processes and training methods in order to achieve more effective outcomes or update documentation in response to new product developments. u2022 Provide Feedback and Assistance to Kodak Engineering and Manufacturing. Perform failure analysis on printheads returned from customers and work with internal Kodak departments to recommend process, software or design improvements. u2022 Support ink jet installation and start up on Prosper and Ultra Stream presses during integration at Kodak South. Requirements: u2022 5+ years in a technical contributor role or Customer Service u2022 Methodical approach to understanding customer workflow and quality goals, then translate them into successful system operations u2022 Extremely strong verbal and written English communication skills, including the ability to write technical procedures for system operations u2022 15% domestic travel, including week-ends u2022 Strong foundation in mechanical, pneumatic, hydraulic and fluidic technology u2022 Excellent customer empathy u2022 Ability to collect and communicate data to Engineering, for problem resolution and design improvement u2022 Continuous inkjet knowledge, software knowledge, failure analysis knowledge and training systems development (Desirable) EOE Policy Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. Estimated Salary: $24.00 - $29.00 Experience Level: 5-10 Years Requisition ID:1712 Nearest Major Market:Dayton Apply now u00bb

Created: 2025-12-05