Field Service Technician II US

Job Description:Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified by sending an updated resume to Jordan at [email protected].Please note that only qualified candidates will be contactedPosition: Field Service Technician IIEstimated Duration: The client approximates that this project will be a 6 month contract to hire. However, there is no guarantee of employment for any length of time.Pay Rate Range: $20-23/hr.Position Summary: This position will require overnight travel from Sunday - Thursday. Onsite at client location during normal business hours with travel overnight. OT may be required. Requires a valid state driver's license (Real ID compliant), clean MVR, and a reliable vehicle.Day to Day Responsibilities/typical day look like:Project focus on upgrading advanced commercial printers at retail locationsDuties may include replacing printer parts, paper feed, power supply, changing the print head, changing toner drum, transfer belt, image unitPerform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systemsProvide on-site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipmentInstall and remove equipment and systems as requiredResponsible for day-to-day operation of applications and equipment and serve as a customer contact on technical and service-related problemsEnsure that all schedules, transmission, on-line systems, and problems are resolved in an accurate and timely mannerServe as a liaison between customers, departments, and within the organization to lead problem resolution and change management processesDetermine the most cost-effective repair / resolution to minimize customer downtimeRequired Qualifications:Minimum 2 to 3+ years of field service experience, specifically in commercial printers requiredMust be able to do extensive traveling via plane and / or carMust have commercial / large printer experience; Lexmark printer certification nice to haveExperience working on commercial printers and have an electronics / mechanical aptitudeWorking knowledge of Windows operating systems, networks, databases and network security concepts and tools is requiredWorking knowledge of the Microsoft Office application suite including MS OutlookExperience with multi-platform Windows O/S requiredWorking knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, Windows configurationAbility to work independently in a retail environmentAbility to lift up to 50lbs.Excellent customer service skills and professionalismAble to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customersAbility to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and qualityDemonstrated capability to achieve results in a fast-paced, client-driven environmentPlease note that as a contract employee of Apex Systems, benefits include the below with employee contributionHealthDentalVisionLife Insurance; Short Term DisabilityHospitalization CoverageDirect DepositWeekly Pay PeriodsTraining and Development Programs401kReferral ProgramEEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffingu00ae in Talent Satisfaction in the United States and Great Place to Worku00ae in the United Kingdom and Mexico.Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our u2018Welcome Packetu2019 as well, which an Apex team member can provide.

Created: 2025-12-05