Senior Program Manager , WW DSP and BC Learning

DescriptionRole Overview Shaping the Future of Last-Mile Delivery Through Learning Excellence Are you passionate about empowering entrepreneurs and driving innovation in Last Mile Delivery? Amazon DSP is seeking a well rounded leader to spearhead our Worldwide Delivery Service Partner (DSP) and Business Coach (BC) Learning initiativeu2014a program that touches thousands of entrepreneurs and millions of customer deliveries daily. The Impact You'll Make Imagine being the architect of learning experiences that transform passionate entrepreneurs into successful business owners. Every day, thousands of DSPs across the globe deliver millions of Amazon packages, each with a smile. Your role will be crucial in ensuring these business owners have the knowledge, tools, and support needed to thrive in the dynamic world of last-mile delivery. Your Mission As the Worldwide Learning Leader for our DSP program, you'll build and execute strategies that enable entrepreneur success across diverse global markets. You'll break down complex business challenges into actionable learning solutions, leverage data to drive decisions, and create scalable programs that evolve with our rapidly growing network. Who You Are You're an analytical powerhouse with a talent for transforming insights into action. You thrive on: Dissecting complex problems to find elegant solutions Building trust across diverse stakeholder groups Influencing and delivering results through others Adapting quickly to changing business dynamics Communicating complex ideas with clarity and precision Why This Role Matters Our DSP program is the backbone of Amazon's last-mile delivery success. Your leadership in learning and development will directly impact: Thousands of small business owners achieving their entrepreneurial dreams Millions of successful customer deliveries every day The continued evolution of Amazon's logistics network The growth and development of our global Business Coach community What Success Looks Like In this role, you'll know you're succeeding when: DSPs consistently grow their businesses and achieve operational excellence Business Coaches effectively support and develop their DSP partners Learning programs drive measurable business impact Global best practices are shared and scaled efficiently Innovation in learning delivery becomes a competitive advantage We're looking for someone who can turn learning initiatives into business results, who sees the potential in every entrepreneur, and who has the analytical mindset to drive continuous improvement. If you're ready to shape the future of last-mile delivery while empowering thousands of business owners worldwide, we want to hear from you. Join us in building something bigger than yourselfu2014a learning ecosystem that powers the success of entrepreneurs around the globe and delivers smiles to millions of customers every day. 1. Strategic Leadership (40%) u2022 Develop and execute global learning strategy u2022 Drive innovation in training methodologies u2022 Lead measurement and optimization of learning outcomes u2022 Define success metrics and track progress u2022 Establish best practices and scale globally 2. Program Development & Execution (30%) u2022 Own end-to-end learning program lifecycle u2022 Design comprehensive training curriculum u2022 Implement adult learning principles u2022 Drive continuous improvement initiatives u2022 Manage program budgets and resources 3. Technology & Infrastructure (15%) u2022 Guide LMS platform strategy and roadmap u2022 Oversee technical integrations u2022 Drive learning technology innovation u2022 Ensure platform scalability and reliability u2022 Optimize user experience and engagement 4. Stakeholder Management (15%) u2022 Partner with global operations teams u2022 Align with business leadership u2022 Collaborate with subject matter experts u2022 Build relationships with DSP community u2022 Engage with cross-functional teams Key Competencies Technical Skills u2022 Data analysis and visualization u2022 Program management methodologies u2022 Learning management systems u2022 Content development u2022 Performance metrics tracking Leadership Skills u2022 Strategic thinking u2022 Problem-solving u2022 Stakeholder management u2022 Change management u2022 Cross-cultural communication Basic Qualifications- 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadershipPreferred Qualifications- 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Created: 2025-12-05