Patient Care Technician

Overview Under direct supervision, provides patient care activities and performs related support functions. Responsibilities 1. Describe responsibility:Establish and maintain positive relationships with patients, visitors, and other employees. Interacts professionally, courteously, and appropriately with patients, visitors and other employees. Behaves in a manner consistent with maintaining and furthering a positive public perception of BronxCare Health System and its employees. 2. Describe responsibility:Contributes to and participates in the Performance/Quality Improvement activities of the assigned department. Contribution and participation includes data collection, analysis, implementation of and compliance with risk management and claims activities, support of and participation in Continuous Quality Improvement (CQI) teams, consistent adherence to the specific rules and regulations of the BronxCare Health System (a) Safety and Security Policies, (b) Risk Management: Incident and Occurrence Reporting, (c) Infection Control Policies and Procedures and (d) Patient and Customer Service. 3. CUSTOMER PATIENT FOCUS: Utilizes the principles of leadership established by the AONE and ANAu2022 Attitude u2013 Presents to patients/customers with appropriate attitude and appearanceu2022 Privacy u2013 Respects patient/customer privacy. Maintains a secure and trusting work environmentu2022 Phone Etiquette u2013 follows departmental standards concerning the answering of telephonesu2022 Appearance - Maintains an appropriate professional appearanceu2022 Work Environment u2013 Maintains working environment in a clean, safe, orderly manneru2022 Customer Acknowledgement u2013 Actively listens to patients/customers. Acts in a courteous friendly and helpful manner.u2022 Patient/Customer Information u2013 Provides appropriate and timely information to patient/customer. Demonstrates knowledge of HIPAA regulatory and patientu2019s confidentiality.u2022 Call lights/Client Needs u2013 Identifies and responds to patient/client needs according to hospital standards. Anticipates needs where possible.u2022 Customer Waiting u2013 Provides appropriate and timely information to customers/patients. 4. Clinical Responsibilitiesa) Manages the flow of patients for assigned providers. Monitors the progress of provider. Identifies the next patient scheduled to go into the room based on policy and retrieves that patient from the waiting area using appropriate patient identification technique. Introduces self and escorts patient to exam room. b) Patient Preparation Procedures:1) Clean room prior to patient entry into room 2) Two identifiers for patient identification 3) Instructs patient to change in to exam gown when appropriate 4) Questions and completes with patient all screening tools in the EMR. c) Accurately performs and records vital signs including blood pressure d) Performs Phlebotomy including finger sticks. e) Performs vision and hearing testing. f) Performs blood glucose testing using a glucometer. g) Instructs patients and obtains specimens, sputum, urine and stool. h) Assists patients in the use of assisted devices that include walkers, canes and crutches. i) Transports patients, slips, specimens and materials to and from areas. j) Prepares and maintains work areas with supplies. Assists with taking inventory of supplies. k) Reports changes in patientu2019s conditions to the Registered Nurse. l) Prepares patient for examination and assists provider during examination. m) Performs simple unsterile dressings. n) Obtains and records patientsu2019 weight and height accurately. o) Assists patient in use of incentive spirometer. 5. Accountability / Work Ethic u2022 Demonstrates an understanding of the organization fire/safety plan, emergency preparedness plan and patient safety goals u2022 Removes and or reports broken or damaged equipment promptly u2022 Checks alarm settings on medical devices and ensures they are audible. u2022 Checks code cart/defibrillator based on hospital policy. Ensures that all institutional logs are updated as per policy. u2022 Participates in fire drills and emergency drills as per hospital policy. u2022 Handles and properly disposes of regulated medical waste as per hospital policy. u2022 Wears employee ID badge at all times. u2022 Complies with the organizational procedures with respect to absences, lateness and timeliness of meal breaks. 6. Customer Servicea. Complies with patient right standards and confidentiality; maintains patientsu2019 need for privacy, respect and dignity.b. Practices infectious control standards.c. Assesses physical environment and reports conditions that negatively impact on safety.d. Communicates effectively with patients. 7. Education / Development / Responsibilities A. Attends all mandatory educational sessions appropriate to the area/unit. B. Complies with hospital required competencies including skills and HealthStream modules. 7. Education / Development / Responsibilities A. Attends all mandatory educational sessions appropriate to the area/unit. B. Complies with hospital required competencies including skills and HealthStream modules. C. Identifies learning needs and seeks opportunity to address. Qualifications - Two to three (2-3) years experience in an acute, chronic or ambulatory care pleted Patient Care Technician Course. - BLS - Certification of PCT (Phlebotomy / EKG) completion - High School or GED - Computer Knowledge Job LocationsUS-NY-Bronx ID2025-5119 Category Administrative/Clerical Position Type Regular Full-Time Division Bronxcare Hospital Center - Concourse Min USD $26.91/Hr. Max USD $27.44/Hr. Shift Day Shift Department : Name Womens Health Center (BHCS)

Created: 2025-12-05