Sys Manager IT Consumer Experience Growth and Support

Job Summary and Responsibilities CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S., from clinics and hospitals to home-based care and virtual care services, CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources, CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen, both inside our hospitals and out in the community. CommonSpirit Health is looking for a pivotal leadership role with this unique position, which will not only deliver exceptional consumer support but also pioneer new solutions, leveraging the power of Epic and emerging technologies. The Senior Manager, Consumer Experience Growth & Support is a dynamic people leader responsible for converging and advancing our consumer-facing IT support and strategic Epic/EHR innovation initiatives. This role is central to elevating our consumer experience by ensuring seamless, empathetic support, while simultaneously cultivating a nimble team of IT EHR analysts to explore, prototype, and integrate strategic EHR capabilities. This leader will balance the operational demands of a support environment with the strategic imperatives of discovery, proof-of-concept development, and tight integration with EHR build teams, implementation, and long-term governance. Success in this role requires exceptional leadership across matrixed teams, a deep understanding of IT service delivery, and a forward-thinking approach to leveraging technology for enhanced consumer outcomes. If you are passionate about fostering talent, bridging technical domains, and delivering

Created: 2025-12-05