Seasonal (12/01/25 - May 2026) Event Technician, Audio ...

Position Overview A seasonal Technician is responsible for the set up and operation of basic/small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. This seasonal position will have a start date of December 2025 and end date of May 2026. Seasonal full-time positions offer benefits, overtime, training, and promotional opportunities. At the end of season May 2026, you may be invited to reapply based on business levels and performance. Key Job Responsibilities Equipment Operation u2022 Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. Customer Service u2022 Strives to exceed the expectations and needs of internal and external customers. u2022 Maintains a positive relationship with all clients through effective communication. u2022 Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. u2022 Monitors events and checks in on customers throughout the day. u2022 Understands and fosters the hotel/client relationship. Technical Ability u2022 Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. u2022 Handles equipment challenges and changes in a timely and professional manner. Systems Knowledge u2022 Understands company processes, follows procedures, and completes systems entry and paperwork accurately. u2022 Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. u2022 Increases revenue by utilizing floor up-selling techniques. u2022 Works with clients to finalize invoices. u2022 Completes order entries in Navigator, as needed. Job Qualifications u2022 High School Diploma required. Associateu2019s degree is preferred. u2022 Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @Encore/HR/Global Learning). u2022 1 year of customer service or hospitality experience is preferred. u2022 1 year of audio visual experience or equivalent in educational environment is preferred. u2022 A valid driveru2019s license is required for team members that may operate Company vehicles. u2022 Additional DOT requirement may need to be met if applicable. u2022 Must be able to lift 50 lbs. Competencies Deliver World Class Service u2022 Hospitality u2022 Ownership Do The Right Thing u2022 Instills Trust u2022 Safety Conscious Drive Results u2022 Action Oriented See The Big Picture u2022 Tech Savvy Value People u2022 Communicates Effectively For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. Physical Requirements Team members are required to meet the specified physical criteria to effectively execute essential job functions. The frequency options for these requirements are categorized as Continuously, Frequently, Occasionally, and Never. Occasionally: u2022 Peripheral Vision u2022 Carrying 51-100 lbs. u2022 Pushing/Pulling Over 100 lbs. Frequently: u2022 Color Vision u2022 Depth Perception u2022 Lifting 16-50 lbs. u2022 Carrying 16-50 lbs. u2022 Pushing/Pulling 16-50 lbs. & 51-100 lbs. Continuously: u2022 Close Vision u2022 Distance Vision u2022 Hearing u2022 Lifting 0-15 lbs. u2022 Carrying 0-15 lbs. u2022 Pushing/Pulling 0-15 lbs. In terms of time allocation per day: u2022 0-1 hours/day: Climbing u2022 2-3 hours/day: Sitting, Stooping, Crawling, Kneeling, Bending, Reaching (above your head) u2022 4-5 hours/day: Standing, Walking, Grasping The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. #LI-KL1 #INDEVT Hourly Pay Range: $16.60 - $19.00 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Created: 2025-12-05