On-Site Operations Manager - High Volume Mail/Scanning

About IST Management:IST Management Services is the fastest-growing national facilities management company, specializing in Business Process Outsourcing (BPO) solutions. We provide innovative support in physical and digital information management, including Facilities Management, eDiscovery, and Electronic Document Services.Position Summary:The Site Manager is responsible for the overall leadership, performance, and client satisfaction of a high-volume Scanning, Copy, and Mail Services operation. This role includes managing frontline staff, ensuring compliance with service level agreements, maintaining operational efficiency, and serving as the primary liaison between IST Management and the client. The ideal candidate brings strong leadership, process improvement, and customer service skills, with the ability to foster a high-performing and responsive team culture.Key Responsibilities:Direct and oversee all high-volume mail scanning, copying, and document production operations to ensure accuracy, timeliness, and compliance with contractual SLAsLead planning and execution of daily workflow, resource allocation, and staffing strategies to meet dynamic client requirementsSupervise, mentor, and evaluate team performance; implement training and development plans to build a high-performing teamServe as the primary liaison with the client, addressing escalated issues, managing expectations, and ensuring satisfaction with all on-site servicesEnforce compliance with all procedures for handling confidential and time-sensitive materials, ensuring legal and regulatory standards are upheldProvide regular reporting, performance analytics, and recommendations to senior leadership; identify and implement continuous improvement initiativesQualifications:3+ years of management experience in a facilities, mailroom, digital imaging, or document services environment preferredStrong leadership and people management skills with the ability to coach and develop teamsExcellent organizational, communication, and problem-solving abilitiesProficient with scanning, imaging, and mailing equipment, as well as workflow optimizationExperience handling confidential materials in compliance with security and privacy protocolsHigh school diploma or equivalent required; additional education or certifications a plusWhat We Offer:Competitive salary and benefits packageCareer development and leadership training opportunitiesA professional, client-focused, and fast-paced work environmentA chance to lead within one of the fastest-growing companies in the industryBenefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off, Pet Insurance and Bonus IncentivesHourly Compensation: $32.00-$33.00 USD per hour, depending on production experienceThis direct hire role is for a On-Site Operations Manager. Hours will range within M-F 6:00AM- 7:00PM.Monitor staff performance and provide on-the-job training, coaching, and support to maintain high service standardsEnsure team adherence to established procedures and protocols for handling confidential and time-sensitive materialsCoordinate maintenance and troubleshooting of scanning, imaging, and mailing equipment to minimize downtime and disruptionsManage reporting, staffing, and continuous process improvement initiatives to drive productivity and client satisfactionRequirements:Prior experience in a mailroom, scanning, copy center, or facilities services environment requiredExcellent organizational and multitasking skillsProficiency with scanning and imaging systems and standard office equipmentStrong customer service and communication skillsAbility to work Monday-Friday within a shift range of 6:00 AM - 7:00 PMHigh school diploma or equivalent required; additional education or certifications a plusMust have access to reliable transportationProfessional appearance and demeanorLifting up to 55 poundsMust be able to pass a drug screening and background checksIST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.

Created: 2025-12-08