Senior Analyst Digital Workplace

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.Under the direction of the Director of End User Technology Services, the Senior Digital Workplace Analyst will play a vital leadership role in strategizing and supporting our large portfolio of collaboration tools, with a substantial focus on Office 365 solutions. This role will lead initiatives to enhance the digital workplace, ensuring alignment with business objectives and best practices in process, governance, and technology. The Senior Digital Workplace Analyst will act as a key advisor and mentor, driving innovation and efficiency in our collaboration solutions.BenefitsVersiti provides a comprehensive benefits package based on your job classification. Full-time regular employees are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.Strategic Planning and Execution: * Develop and implement strategic plans for digital workplace solutions, ensuring alignment with organizational goals. * Lead cross-functional teams to drive digital transformation initiatives. * Provide expert guidance on the adoption and integration of new technologies. * Act as a senior advisor to the Director and other stakeholders on digital workplace strategies.Communication: * Keep Versiti IS leadership, IS staff, and customers informed on the status of projects/requests. * Follow Versiti change management policies and procedures when introducing changes to the environment.Documentation Maintenance: * Maintain Configuration Management Database, Environmental Manual, and other work instructions as needed.Customer Assistance and Training: * Respond to and resolve tier 2 and 3 Service Desk requests as assigned. * Provides desk-side training as needed. May deliver training on Versiti standard collaboration software such as MS Teams, Zoom, OneDrive and other online collaboration tools utilized by the organization. * Mentor, provide support to, and answer technical questions from other IS staffGeneral Duties: * Develop, install, and test software components and while analyzing new and existing software performance * Guide the implementation, continuous improvement and documentation of policies, procedures and processes for digital workplace service delivery * Develop relationships with leaders and partners to develop and deploy collaboration solutions to satisfy business requirements * Act as a solution architect in creating effective, efficient, and compliant digital solutions within the O365 space. * Design and support solutions for collaboration (Teams and Teams Rooms), document management (SharePoint), workflows (Power Automate), and other intranet-type services using industry best practices * Adopt, leverage, and train on AI tools such as Microsoft Copilot * Research and have general familiarity with alternative solutions outside of O365 * Stay abreast of the latest technologies available in Employee Productivity such as Microsoft Teams, Planner, SharePoint, OneDrive, Power Automate, etc. * Identify and propose optimal ways of working within the collaboration and productivity tools used across the organization * Work with various departments to understand current processes and identify areas for enhanced efficiencies and improvements * Provide on-call support as needed, including after-hours support for non-standard hardware, software and configuration incidents using the IS support modelPerforms other duties as required or assigned which are reasonably within the scope of the duties in this job classificationUnderstands and performs in accordance with all applicable regulatory and compliance requirementsComplies with all standard operating policies and proceduresEducationBachelor's Degree in MIS (Management Information Systems), Engineering, or related field preferredor equivalent experience. requiredExperience7-9 years with configuration and/or training Office365 products (Email, Teams, OneDrive and SharePoint) required4-6 years demonstrated experience understanding business needs and translating them into technical solutions required7-9 years Demonstrated expertise in managing and configuring Windows, Active Directory, Exchange, and Office 365 environments required7-9 years in administering and supporting collaboration and messaging platforms such as Teams and Zoom, including Teams Rooms and related licensing required1-3 years Demonstrated experience with vendor management and software selection required1-3 years Change management experience to help bring about successful business outcomes requiredExperience planning, piloting, or administering Copilot for Microsoft 365 (or similar AI productivity tools) strongly preferred4-6 years Project Management Experience preferredKnowledge, Skills and AbilitiesStrong analytical ability to analyze systems and procedures; possesses exceptional problem-solving skills requiredMust be able to work independently under minimal supervision, as well as a member of project teams. requiredProven customer service skills in dealing with internal staff requests. requiredAbility to influence others across organizational boundaries. requiredAbility to effectively prioritize multiple responsibilities. requiredDetail oriented with the ability to ensure accuracy of data and systems. requiredExcellent oral and written communication skills with all levels of management and with employees. requiredLeadership and Team Management: Experience in leading and managing teams, including mentoring junior staff and fostering a collaborative work environment. preferredLicenses and CertificationsMicrosoft 365 Certified: Enterprise Administrator Expert preferredInformation Technology Infrastructure Library (ITIL) preferredTools and TechnologyIntel-based PC workstations running Windows operating systems, Apple devices and O/S. requiredHandheld personal devices (tablets, mobile devices and other wireless equipment). requiredWindow Servers and Windows Desktop O/S. requiredService Desk ticketing systems. requiredAll Microsoft office products including Office 365 and Sharepoint. requiredCloud Services: Knowledge of cloud services and platforms such as AWS, Azure, and Google Cloud Platform preferred

Created: 2025-12-08