DOL TAP Employment Navigator - Fort Drum, NY

JOIN OUR TEAM to assist and prepare ~200,000 servicemembers who separate annually from the United States Military begin a new life chapter as a civilian. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemembers through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, as well as connection to approved government and non-government partners. Our team ensures servicemembers and their families have the necessary career tools and information to seamlessly transition into the civilian workforce. The DOL VETS TAP program needs skilled and compassionate Employment Navigators who can assist military personnel in their transition to civilian occupations and provide individual counseling on the job search process. Employment Navigators are expected to assess the transitioning Servicemember and/or transitioning spouse’s acquired skills via tools/software provided and assist with career exploration and translating their military experience desired by future employers. The Employment Navigator will support the utilization of the program and its services through proactive marketing and outreach efforts, including, but not limited to, presentations, informational tabling, networking activities, and relationship development. The Employment Navigator is supporting the Employment Navigator and Partnership Program (ENPP) and reports to a Regional Manager. In this role, you will:Listen to Servicemembers/spouses, analyze their expressed needs, suggest solutions, and assist with refinement of career action plansProvide job search guidance and career advice and ensure the Servicemember or spouse understands and can access available employment related resourcesProvide labor market information, identify companies and industries in specific areas, capture skills and experience required in certain areas, and offer advice on how to apply for jobsAssist clients in the identification of necessary credentials and the development of a path to fill qualification gaps through credentialingAssist individuals with Career Readiness Standards (CRS) verification and serve as the DOL initial point of contact for warm handoversProvide partnership overview services and connect transitioning Servicemembers and/or spouses to DOL approved government and non-government partners as well as American Job Centers/State Workforce Agencies.Provide resume and cover letter adviceProvide general information on apprenticeships, describe Registered Apprenticeship Programs and their benefits, and walkthrough tools that clients can use in their research for apprenticeship opportunitiesAdditional information about this position:This position is an in-office client facing position with set office hoursTo be successful in this role, you will have:A High School Diploma and 4 years of experience working as a Workforce Solutions, Workforce Development, Career Counselor, Human Resources (HR) Specialist and/or experience in employment counseling, vocational counseling, guidance, placement counseling, rehabilitation counseling or educational counselingOr an Associate’s degreeKnowledge of the civilian workplace, translating military skills/language, assessing job market, and researching/interpreting job requirementsProficiency in the Microsoft Suite of Applications and virtual meeting platformsThe ability to work well with the Military community A high level of coordination, along with excellent written and verbal communication skillsExperience speaking in front of groups and engaging audiencesThe ability to travel up to 10%Additional desired experience and skills:A Bachelor’s degree.If you are interested in supporting and working with our military and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!Military Veterans and Spouses encouraged to apply.Visit the following link for more information about how Serco supports our Veterans If you require an accommodation with the application process please email: call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.Benefits HIGHLIGHTS - Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role).Medical, dental, and vision insuranceRobust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract401(k) plan that includes employer matching fundsTuition reimbursement programLife insurance and disability coverageOptional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protectionBirth, adoption, parental leave benefitsEmployee Assistance Plan that includes counseling conditionsSpecific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act.To review all Serco benefits please visit: complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: .

Created: 2025-12-08