Team Lead: Help Desk

Job Description Job Description We are looking for a skilled and enthusiastic IT professional to deliver high-quality customer service that enhances the productivity of our colleagues on projects and in offices nationwide. Essential Duties and Responsibilities: u2003u00b7 Provides an example to the team of handling things in the best way, demonstrating professionalism and pride in a fast-paced challenge-rich working environment. u2003u00b7 Provide support to employees of all companies and partners with technology issues both remotely and in-person. This includes email, smartphones and iPads, Windows and Apple laptops and desktops, various cloud and local applications, printers, conferencing equipment, and understanding and adhering to IT policies and best practices. u2003u00b7 Triage, diagnose and provide timely resolutions to technical and nontechnical problems documenting their work using ServiceNow to throughout. u2003u00b7 Remain online and responsive to walk ups, telephone calls, chats and emails from employees throughout working hours, sometimes before or after hours as needed. u2003u00b7 Identify high urgency issues, and when those arise, alert the larger team and work with senior IT colleagues to expedite their resolution. u2003u00b7 Simulate/reproduce problems independently to resolve issues with minimal impact on end-users productivity. u2003u00b7 Adhere to corporate computing/technology operating procedures and standards. u2003u00b7 Participate in bi-monthly weekend maintenance window testing as required. u2003u00b7 Maintain schedules for recurring administrative maintenance and assist users in planning scheduled and unscheduled testing. u2003u00b7 Troubleshoot, repair, maintain, install, and test various computer equipment, peripherals, data communication, audio visual, and computer network systems. Consult with and assist manufacturer's representatives installing new computer equipment and tracking assets; exercise total responsibility for routine installation and modification projects; assist other technicians and IT colleagues repairing, installing, and testing complex pieces of equipment; submit equipment repair warranty claims. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements Qualifications u2003u2003u00b7 Bachelor's degree; in computer science, engineering, or related field preferred. u2003u2003u00b7 Proficient and expert in computer hardware, software and networking. u2003u2003u00b7 Committed to accuracy and timeliness, demonstrates and communicates appropriate urgency. u2003u2003u00b7 Provides outstanding, above-and-beyond customer service. u2003u2003u00b7 Organized and able to plan and manage a project from start to finish. u2003u2003u00b7 Detailed, conscientious, and committed. u2003u2003u00b7 Documents work thoroughly and makes user guides for IT and non-IT audiences. u2003u2003u00b7 Solid communicator with strong interpersonal skills. u2003u2003u00b7 A team leader and team-builder u2003u2003u00b7 Has a passion for technology and building their career in IT. u2003u2003u00b7 Eager to be trained on company systems and best practices. 30-45/h Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

Created: 2025-12-08