Retail Customer Service Specialist

JOB REQUIREMENTS: The individual selected for this role will be expectedto work at Store #3497, located at: 244 Grand Ave, Schofield, WI 54476AND Store #3518, located at: 2111 Stewart Ave, Wausau, WI 54401. Thisposition is essential to the success of our retail stores. CustomerService Specialists work closely with wholesale and retail customers todetermine their needs, answer their questions about Sherwin-Williamsproducts, and recommend the right solutions. Customer ServiceSpecialists are also expected to promptly resolve any customer concernsand ensure maximum client satisfaction as well as stay up-to-date withproduct features and maintain the high quality and visual standards ofthe products and store. Customer Service Specialists are tasked withachieving excellent customer service, while consistently meeting thestore's sales goals. Job duties involve contact with customers, whichmay include minors; and access to cash and other payment methods,electronic equipment, personal information, store merchandise and otheritems of value, and such access may be supervised or unsupervised. TheCompany therefore has determined that a review of criminal history isnecessary to protect the business and its operations and reputation andis necessary to protect the safety of the Company's customers, staff,employees, vendors, contractors, and the general public. Ensure highlevels of customer satisfaction through excellent sales service Assistcustomers in person and over the phone by determining needs andpresenting appropriate products and services Build productive trustrelationships with wholesale and retail customers Process salestransactions accurately and consistent with policies and proceduresFollow and achieve sales goals on a monthly, quarterly, and yearly basisMaintain precise work order files and formulas Pull appropriate productsfrom the sales floor or warehouse Tint and mix products, as needed, tocustomer specifications Stock shelves and set up displays Clean storeequipment Load/unload delivery trucks Assist in making deliveries, asneeded Maintain in-stock and presentable condition assigned areas Remainknowledgeable on products offered and discuss available options Complywith inventory control procedures Suggest ways to improve sales MinimumRequirements: Must be at least eighteen (18) years of age Must be...For full info follow application link. Sherwin-Williams is proud to bean Affirmative Action, Equal Employment Opportunity, Inclusion andDiversity Supportive Employer. All qualified candidates will receiveconsideration for employment and will not be discriminated against basedon race, color, religion, sex, sexual orientation, gender identify,national origin, protected veteran status, disability, age, pregnancy,genetic information, creed, marital status or any other considerationprohibited by law or by contract. VEVRAA Federal Contractor requestingpriority referral of protected veterans. APPLICATIONINSTRUCTIONS: Apply Online: ipc.us/t/31697EE5FBA2416D

Created: 2025-12-08