EndPoint Support Analyst

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply todayJob DetailsSummary:Individuals within the Endpoint Support role are primarily responsible for operational support of endpoint devices used within the organization. In order to provide optimum services and solutions, these individuals partner with end user device engineers to understand user needs, resolve problems, and implement/support approved technical solutions. These individuals provide initial setups and support of endpoint devices. They troubleshoot IT-related problems and provide input/recommendations to endpoint hardware and software technologies. Endpoint Support staff members support all policies, procedures, and standards for delivery and implementation. They may also perform a wide host of general management and administrative responsibilities.Position is available in 3-different locations: Brooks, KY, Columbus, OH and Whitestown, IN.Work Complexity:Provides complex maintenance and support for endpoint devicesWorks on multiple projects/work initiatives/tasks concurrently as team member, sometimes as a technical leadPrimary Duties and Responsibilities:Works with end user device engineers and customers (internal, external, and vendors) to understand user's Endpoint Support requirementsProvides feedback regarding requirements and provides recommendationsProject/Task Planning:Participates or may lead short-term Endpoint Support project/task planning efforts with team members, customers and other IT groupsProvides input to cost/time estimatesDocuments discussion and agreementsDeployment:Coordinates the deployment of new or upgraded images, software and hardware for multiple endpointsPlans and schedules the installation and deployment projectsParticipates in deployment of new or upgrade information technology and infrastructure projects, including assisting co-workers and vendor partnersInstalls and performs repairs to hardware, software, and peripheral equipment, following design or installation specificationsSubmits or updates configuration items within management toolsDevelops and documents procedures for performing configuration changes, updates and upgradesTesting:May participate in the unit testing for new deployments or new components and remediates problemsProvides feedback or remediation approaches on new software performance and testingTechnical Support:Performs Level 2 and 3 issue assessment and resolution of problems, working with manufacturers/vendors as neededResearches, analyzes and recommends the implementation of software or hardware changes to rectify any problemsCreates temporary solutions until permanent solutions can be implementedCoordinates the resolution of escalated application, hardware and software problemsEnsures that all technical resources are available for meetings that include video conferencingDocuments and reviews solutions to common problems and responses for frequently asked questionsBusiness Continuity & Disaster Recovery:Implements contingency plans including reliable backup and restore procedures, as neededResearch/Evaluation:May participate in R&D POC effortsMay provide recommendations per customer feedbackPolicies, Procedures, and Standards:Adheres to policies, procedures and standardsMakes suggestions for policies and procedures and standards for Endpoint operational processesI

Created: 2025-12-08