Juris Customer Success Consultant

Job Description Do you enjoy collaborating cross-functionally to deliver on common goals? Do you enjoy working towards resolving complex issues? About our team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from todayu2019s top model creators for each individual legal use case. About the role In this role, you will apply in-depth knowledge of functional/business area and/or specific applications to identify, customize and implement appropriate applications/solutions (e.g., HR information systems, Enterprise Resource Planning systems, manufacturing/supply chain) for external clients. Responsibilities: u00b7 Customizing and implementing appropriate applications and solutions for external clients u00b7 Analyzing client needs and participating in the design of business process requirements u00b7 Translating business requirements into off-the-shelf and customization specifications u00b7 Testing, documenting, and training client personnel on functional and business applications software u00b7 Guiding others in resolving complex issues in specialized area based on existing solutions and procedures Requirements: u00b7 Be able to anticipate potential objections and influences others to adopt a different point of view u00b7 Be able to interpret internal/external business challenges and recommend best practices to improve products, processes, or services u00b7 Be able to work on your own with guidance in only the most complex situations u00b7 Have the ability to train and mentor junior staff u00b7 Be an expert of own discipline for clients u00b7 Be able to solve complex problems; takes a broad perspective to identify innovative solutions Work in a way that works for you Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. About the business LexisNexis Legal & Professionalu00ae provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexisu00ae and Nexisu00ae services. Primary Location Base Pay Range: Home based-Illinois $60,900 - $101,500. If performed in Chicago, IL, the pay range is $63,800 - $106,400. If performed in Ohio, the pay range is $55,100 - $91,900.U.S. National Pay Range: $58,000 - $96,700. Geographic differentials may apply in some locations to better reflect local market rates. We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week:u25cf Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefitsu25cf Retirement Benefits: 401(k) with match and an Employee Share Purchase Planu25cf Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programsu25cf Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnityu25cf Family Benefits, including bonding and family care leaves, adoption and surrogacy benefitsu25cf Health Savings, Health Care, Dependent Care and Commuter Spending Accountsu25cf In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights . RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Created: 2025-12-08