Warehouse Customer Service, San Antonio

Customer Service RepJob Type: Temp-to-hireJob Summary:Location: San Antonio, Texas 782261 ^st^ shift 8:00 AM Monday through FridayThe Customer Service Representative (CSR) in the warehouse is responsible for managing and processing customer orders, coordinating shipments, maintaining inventory accuracy, and ensuring seamless communication with clients. The CSR acts as a key liaison between customers, warehouse staff, and shipping carriers to guarantee efficient operations and customer satisfaction. NOT A DESK ONLY JOB. warehouse setting, possess computer skills (excel, word, databases) and understand the work is fast paced. Will be lifting boxes up to 40 lbs.Key ResponsibilitiesOrder Management and ProcessingVerify and double-check customer-entered orders to ensure accuracy in customer information and product selection.Coordinate and communicate pickup dates, pallet counts, and case counts with clients.Process and handle special orders, including FTZ (Foreign Trade Zone) shipments, ensuring compliance with customs and import regulationsWarehouse Coordination and Inventory ControlGenerate and distribute pick tickets to warehouse staff for order fulfillment.Create packing lists and ensure each pallet receives an accurate packing label.Maintain warehouse inventory by physically walking the floor, identifying discrepancies, and updating inventory records.Address and resolve issues related to damaged or non-conforming products.Shipping and LogisticsCreate and print shipping labels for FedEx, UPS, USPS, and DHL.Monitor shipments, calculate charges, and send tracking numbers to clients.Notify clients of their shipment status, including confirmations of pickups, shipments, or delays.Customer Communication and SupportMaintain timely and professional email communication with clients throughout the day.Respond to client requests for order modifications and special requirements.Provide updates on order statuses and resolve any order-related concerns. Qualifications and Skills:Previous experience in customer service, warehouse operations, or logistics preferred.Strong attention to detail and ability to multitask in a fast-paced environment.Excellent communication and organizationalvskills.Proficiency in data entry and inventory management systems.Ability to lift and move products when necessary.Familiarity with shipping carriers (FedEx, UPS, USPS, DHL) and their processes is a plus.Work Environment:Warehouse setting with frequent interaction with warehouse staff and shipping carriers.May require standing and walking for extended periods.Climbing ladders to reach high shelves$17.00/hr

Created: 2025-12-08