Customer Service Representative

This job was posted by : For moreinformation, please see: position supports the activities and responsibilities of theCustomer Service Department.Job Duties and Responsibilities:Respond promptly and professionallyto incoming telephone calls and emails from Customers and Market SalesReps- Responsible for account management for all assigned customers- Assist with reviewing assigned customer orders, requests and concerns and handle appropriately- Assist in entering orders and warranties, as needed- Research items; provide information and answers to customers questions- Proactively communicate to assigned customers through outbound projects (webinars, training, promotions, market calls)- Develop knowledge of product and services effectively and be able to convey information to customers- Provide timely resolutions to customers at all times- Understand and adhere to all established processes and policies- Monitor and track all open and pending orders of assigned customers- Document all daily activity in CRM database to track calls and emails to customers- Manage all outsourced product for assigned customers- Process credit memos- Communicate with factory representatives in a clear and professional manner- Complete, scan and file necessary paperwork- Audit orders to ensure compliance

Created: 2025-12-08